Coordinator

Maximus Global Services; Miami (FL); On-site; USD 26,000 - 37,000; Full time

Job summary

Maximus Global Services in Miami, FL is seeking a full-time Manual Labor role to monitor airline wheelchair service requests and staff accordingly.

You will coordinate with airlines, manage daily manning, handle vouchers, and ensure safety and service quality in a busy airport environment. This role requires standing, lifting up to 70 pounds, and the ability to work flexible shifts.

Qualifications

• High school diploma or GED required.
• 2-3 years' experience in airport customer service or similar setting.
• Bi-lingual in English and Spanish preferred.

Responsibilities

• Review daily manning and ensure all services are covered.
• Report absentees or tardiness to supervisor.
• Approve extensions of personnel as needed.
• Coordinate with airline representatives on flight details and gate assignments.
• Report incidents to supervisor and manage wheelchair vouchers and related paperwork.
• Prepare vouchers for additional services requested by airlines.
• Count and report wheelchairs at shift end.
• Coordinate with airlines on arrival flights for wheelchair types and quantities.
• Demonstrate teamwork, stress management, and ethical conduct while maintaining strong communication.

Skills

Customer Service

Leadership

Teamwork

Communication

Stress Management

Ethical Conduct

Education

High school diploma or GED

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FULL TIME Manual Labor Miami, FL, US

Salary Range: $23.00 To $23.00 Hourly

Summary/Objective

Monitor the airlines request and staff for the wheelchair services. Making sure the operation have the necessary personnel to provide the services, according to the manning. Monitor services requested from the airlines.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Revi ew of the manning on a daily basis to make sure all services are covered. Close of the manning when your shift is done.
• Report any absentees or tardiness to the supervisor.
• Approve any extensions of personnel if needed.
• Contact an airline representative to verify flight numbers, arrival times and gate assignment.
• Report all occurrences to the direct supervisor, including all related personnel events.
• Report and control the wheelchairs vouchers, according to the ones requested by the airline.
• Elaborate all vouchers for additional services requested by the airline.
• Count and report the wheelchairs at the end of the shift to the supervisor (for night shift)
• Coordinate with airline if there is any request on the arrival flight, for wheelchairs and which type is needed.
• Teamwork Orientation
• Stress Management/Composure
• Ethical Conduct
• Good Communication
• Customer Service
• Leadership

Supervisory Responsibility

This position coordinates the different services such as security agents at check point, ramp, bag room, catering and skycaps & porters.

This job operates in a professional airport environment. The use of a company vehicle is required. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

This position is very active and requires standing, walking, seating and driving. The employee occasionally lift and/or move up to 70 pounds.

Position Type and Expected Hours of Work

This is a full-time position. Typical days and hours of work varied. Shifts could change at any time.

Travel

No travel is expected for this position.

Required Education and Experience

• High school diploma or GED.
• 2-3 years' experience in customer service at airport or similar entities.

Additional Eligibility Qualifications

• Pass a background check and drug test
• Computer literacy in MS Office packages such as Word, Excel and Outlook.
• Must be able to read, write and speak English and Spanish.
• Maintain a relationship with both employees and clients
• Supervisors must have a good working knowledge of management practices and principles so they can efficiently perform his job.
• The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.

Security Clearance (if applicable)

Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.