Passenger Service Ramp Agent

Ultipro; Valdosta (GA); On-site; USD 22,000 - 30,000; Full time

Job summary

Menzies Aviation is hiring a Passenger Service Ramp Agent to support both passenger service and ramp operations, ensuring safe, efficient, and on-time aircraft handling.

You will assist with baggage handling, aircraft servicing, passenger assistance, and coordination of ground support while upholding airport safety regulations and high customer service standards.

Qualifications

• High school diploma or GED required.
• Must be 18 years of age or older.
• Physically demanding and fast-paced environment ability.
• Strong communication and teamwork skills.
• Flexibility for nights, weekends, holidays and overtime.
• Outdoor work in varying weather conditions.
• Reliable attendance and punctuality.
• Must have reliable telephone and transportation.
• Previous airport, ramp, customer service, warehouse, or logistics experience.
• Airport ramp, gate areas and terminal operations environment.

Responsibilities

• Load and unload passenger baggage, cargo, and aircraft supplies.
• Assist with aircraft arrivals and departures, marshaling, chocking, and ground equipment setup.
• Transport baggage and cargo between terminals, aircraft, and airport locations.
• Provide passenger assistance including wheelchair support and gate assistance.
• Assist passengers with boarding, deplaning, and flight connections.
• Operate ground support equipment safely (belt loaders, baggage carts, tugs, tow equipment).
• Ensure baggage is delivered to correct flights and follow TSA regulations.
• Conduct routine equipment inspections and report safety concerns.
• Communicate with gate agents, dispatchers, and flight crews.
• Respond to operational changes, delays, and irregular operations.
• Maintain professionalism and customer-focused attitude.
• Perform other duties as requested.

Skills

Communication

Teamwork

Physical stamina

Outdoor work

Education

High School diploma or GED

Tools

Ground support equipment

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-criticallogisticsservices at over300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

ThePassenger Service Ramp Agentis responsible forsupporting both passenger service and ramp operations to ensure safe, efficient, and on-timeaircrafthandling. This roleassistswith baggage handling,aircraftservicing, passengerassistance, and coordination of ground support activities whilemaintainingexcellent customer service and compliance with airport safety regulations.

What you will be doing

• Load and unload passenger baggage, cargo, andaircraftsupplies safely and efficiently
• Assistwithaircraftarrivals and departures, includingmarshaling, chocking, and ground equipment setup
• Transport baggage and cargo between terminals,aircraft, and designated airport locations
• Provide passengerassistance, including wheelchair support, gateassistance, and customer service as needed
• Assistpassengers with boarding, deplaning, and connecting flight information whenrequired
• Operate ground support equipment such as belt loaders, baggage carts, tugs, and tow equipment safely
• Ensure baggage is handled accurately and delivered to the correct flights
• Follow all airport safety procedures, TSA regulations, and company policies
• Conduct routine inspections of equipment and report maintenance or safety concerns promptly
• Communicate effectively with gate agents, dispatchers, supervisors, and flight crews
• Respond quickly to operational changes, flight delays, and irregular operations
• Maintain professionalism and a customer-focused attitude in all interactions
• Perform other duties as requested

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and othersin accordance withprovided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health,safetyand welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• High school diploma or GED
• Must be 18 years of age or older
• Ability to work in a physically demanding and fast-paced environment
• Strong communicationand teamwork skills
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime
• Ability to work outdoors in varying weather conditions
• Reliable attendance and punctuality
• Must have reliable telephone and transportation
• Previousairport, ramp, customer service, warehouse, orlogisticsexperience
• Airport ramp, gate areas, and terminal operations environment
• Exposure toaircraftnoise, weather conditions, and moving ground equipment
• Fast-paced environment with strict operational deadlines
• Frequent interaction with passengers and airline personnel
• Ability to lift, push, and pull up to 70 pounds regularly
• Ability to stand, walk, bend, kneel, and reach for extended periods
• Ability to work outdoors in all weather conditions
• Ability to safelyoperateground support equipment and move throughout active ramp areas
• Must be able to take verbally direct in English
• Must be able to read, write,understandand carry out instructions in English
• Must pass pre-employment and random drug tests
• Must pass a pre-employment background check
• Must meet necessary requirements to obtain a security sensitive identification badge
• Must be in proper uniform or business attire as directed by company officials
• Identification badges must always be visible
• Adhere to company policies and procedures andparticipatein achievement of company objectives

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Qualifications

Education

Required

High School or better.

Experience

Preferred

1 year:

1 year:

Airport Ramp Services

Licenses & Certifications

Required

DRIVERS LICENSE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.