Passenger Service Ramp Agent

Menzies Aviation; Columbus (MS); On-site; USD 30,000 - 35,000; Full time

Job summary

Menzies Aviation in Columbus, MS is seeking a Passenger Service Ramp Agent to support passenger service and ramp operations for safe, on-time aircraft handling. You will assist with baggage handling, aircraft servicing, passenger assistance, and coordination of ground support activities while maintaining excellent customer service and airport safety compliance.

The role requires a high school diploma or GED, 18+ years old, ability to lift up to 70 pounds, and the capacity to work outdoors in

Qualifications

• High school diploma or GED is required.
• Must be 18 years or older and physically capable of lifting up to 70 pounds.
• Ability to work in a fast-paced, outdoor environment and follow safety procedures.

Responsibilities

• Load and unload passenger baggage, cargo, and aircraft supplies safely and efficiently.
• Assist with aircraft arrivals and departures, including marshaling, chocking, and ground equipment setup.
• Transport baggage and cargo between terminals, aircraft, and designated airport locations.
• Provide passenger assistance, including wheelchair support, gate assistance, and customer service as needed.
• Assist passengers with boarding, deplaning, and connecting flight information when required.
• Operate ground support equipment such as belt loaders, baggage carts, tugs, and tow equipment safely.
• Ensure baggage is handled accurately and delivered to the correct flights.
• Follow all airport safety procedures, TSA regulations, and company policies.
• Conduct routine inspections of equipment and report maintenance or safety concerns promptly.
• Communicate effectively with gate agents, dispatchers, supervisors, and flight crews.
• Respond quickly to operational changes, flight delays, and irregular operations.
• Maintain professionalism and a customer-focused attitude in all interactions.
• Perform other duties as requested.

Skills

Strong communication

Teamwork

Ability to work outdoors

Physical stamina

Education

High school diploma or GED

Tools

Ground support equipment operation

Job description

Overview

GTR-US2, 2080 Airport Rd, Columbus, MS 39701, USA. This role supports passenger service and ramp operations to ensure safe, efficient, and on-time aircraft handling, baggage handling, aircraft servicing, passenger assistance, and coordination of ground support activities while maintaining excellent customer service and compliance with airport safety regulations.

We are a global aviation services partner committed to people, passion, and pride.

Role Purpose

The Passenger Service Ramp Agent is responsible for supporting both passenger service and ramp operations to ensure safe, efficient, and on-time aircraft handling. This role assists with baggage handling, aircraft servicing, passenger assistance, and coordination of ground support activities while maintaining excellent customer service and compliance with airport safety regulations.

What you will be doing

• Load and unload passenger baggage, cargo, and aircraft supplies safely and efficiently
• Assist with aircraft arrivals and departures, including marshaling, chocking, and ground equipment setup
• Transport baggage and cargo between terminals, aircraft, and designated airport locations
• Provide passenger assistance, including wheelchair support, gate assistance, and customer service as needed
• Assist passengers with boarding, deplaning, and connecting flight information when required
• Operate ground support equipment such as belt loaders, baggage carts, tugs, and tow equipment safely
• Ensure baggage is handled accurately and delivered to the correct flights
• Follow all airport safety procedures, TSA regulations, and company policies
• Conduct routine inspections of equipment and report maintenance or safety concerns promptly
• Communicate effectively with gate agents, dispatchers, supervisors, and flight crews
• Respond quickly to operational changes, flight delays, and irregular operations
• Maintain professionalism and a customer-focused attitude in all interactions
• Perform other duties as requested

Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for

• High school diploma or GED
• Must be 18 years of age or older
• Ability to work in a physically demanding and fast-paced environment
• Strong communication and teamwork skills
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime
• Ability to work outdoors in varying weather conditions
• Reliable attendance and punctuality
• Must have reliable telephone and transportation
• Previous airport, ramp, customer service, warehouse, or logistics experience
• Airport ramp, gate areas, and terminal operations environment
• Exposure to aircraft noise, weather conditions, and moving ground equipment
• Fast-paced environment with strict operational deadlines
• Frequent interaction with passengers and airline personnel
• Ability to lift, push, and pull up to 70 pounds regularly
• Ability to stand, walk, bend, kneel, and reach for extended periods
• Ability to work outdoors in all weather conditions
• Ability to safely operate ground support equipment and move throughout active ramp areas
• Must be able to take verbal directions in English
• Must be able to read, write, understand and carry out instructions in English
• Must pass pre-employment and random drug tests
• Must pass a pre-employment background check
• Must meet necessary requirements to obtain a security sensitive identification badge
• Must be in proper uniform or business attire as directed by company officials
• Identification badges must always be visible
• Adhere to company policies and procedures and participate in achievement of company objectives

Diversity

Menzies Aviation is a committed equal opportunity employer and encourages applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment where diverse knowledge, perspectives, experiences, and approaches are represented, and where everyone can reach their full potential.

Please note that as part of our recruitment process, we may use a variety of resourcing tools to assess your skills and experience in relation to the role. If any reasonable adjustments are needed to the process, please contact the recruiter.

As part of our recruitment process, we will always consider how candidates fit with our values, which you can learn more about here.

Application Instructions

If this role ticks all the boxes, please click apply now.