Passenger Service Agent (Bilingual English/Spanish) - TPA

Inland Group of Companies; Tampa (FL); Vor Ort; USD 22.000 - 26.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Life insurance

401(k) with company match

Employee Assistance Program

Employee discounts

Flexible schedule

Advancement opportunities

On-the-job training

Referral bonuses (unlimited)

DailyPay

Zusammenfassung

Inland Group of Companies seeks a Passenger Service Agent to deliver exceptional service at the airport terminals. You will handle check-in, boarding, ticketing, and baggage functions, while maintaining high professional standards and safety compliance.

The role requires bilingual English/Spanish communication, strong organizational skills, and the ability to work across shifts including mornings, afternoons, and evenings in a dynamic environment.

Qualifikationen

• High school diploma or equivalent preferred.
• Must be at least 18 years old; US CBP seal requirement may apply.
• Proficient in English and Spanish with good communication skills.
• Familiar with MS Office and related software.
• Maintain confidentiality and professional conduct at all times.

Aufgaben

• Greet and assist passengers at ticket counter, gate, and baggage areas.
• Handle ticketing, boarding, and deplaning procedures with accuracy.
• Provide timely information and announcements to passengers.
• Ensure safety and compliance with standard operating procedures.
• Assist with resolving passenger issues professionally and calmly.

Kenntnisse

Bilingual English/Spanish

Customer service

Microsoft Office

Attention to detail

Ausbildung

High school diploma

Tools

Microsoft Office Suite

Jobbeschreibung

Discover an exciting future at the Airport!

$17.00 per hour

TYPE: Full-Time | SHIFT TIMES: Monday - Sunday (open availability to work early mornings, afternoons, and late evenings)

Quantem Aviation Services is a premier aircraft handling provider offering cargo warehousing, mail handling, ramp handling, terminal services, and GSE fuel supply and maintenance services.

• Insurance - health, dental and life
• 401(k) retirement plan with company match
• Employee Assistance Program
• Employee discounts
• Competitive wages
• Flexible schedule
• Advancement opportunities
• On the job training
• $300 referral bonuses - unlimited
• DailyPay

Position Overview:

As a Passenger Service Agent, you will provide exemplary customer service to all airline passengers. You will also provide-assistance and related customer services at the ticket counter, gate and baggage areas, and concourse of the airline they serve. Duties include servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers.

Essential Duties and Responsibilities (Including but not limited to):

• Responsible for meeting and greeting passengers;
• Will be responsible for ticketing, gate and jet bridge functions;
• Must be professional and alert at all times;
• Ensures all QAS and customer safety standards are met and maintained;
• Ensure that all flights that Quantem loads and/or unloads operate on time;

Required Skills and Experience:

• High school diploma or equivalent preferred;
• Must be at least 18 years old;
• This position requires a employees to obtain a US Customs and Border Protection (CBP) seal. Orlando CBP requires US citizenship or US permanent resident status in order to receive a CBP seal;
• Maintain and treat all information as confidential;
• Possess the tact to deal with all levels of employees and client representatives;
• Must be able to read, write, understand and carry out instructions in English and Spanish;
• Must be able to verbally direct and communicate in English and Spanish;
• Proficient with Microsoft Office Suite or related software;
• A valid driver’s license is required for this position;
• Impeccable attention to detail and organization.

Work Environment:

• Indoor customer service environment;
• Prolonged periods of standing, noise level may be excessive at times.

Physical Demands:

• Must be able to carry, push, pull, lift up to 70 pounds and operate office equipment as necessary.

The Inland Group of Companies offers a variety of opportunities to work in the field of aviation. Whether its deicing aircraft, protecting the environment, or keeping passengers and cargo moving, your future can take off with the Inland Group.

The Inland Group of Companies offers a variety of opportunities to work in the field of aviation. Whether its deicing aircraft, protecting the environment, or keeping passengers and cargo moving, your future can take off with the Inland Group.