Passenger Service Agent

Grupo EULEN; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Grupo EULEN is seeking friendly airport customer service agents to warmly welcome travelers in the airport and immigration area, assist them as needed, and guide them to the right services. You will meet and greet passengers at the ticket counter and provide helpful, courteous support throughout the terminal.

The role requires standing for extended periods and the ability to read airline boarding passes. Professional appearance and manners are essential when interacting with passengers and

Responsibilities

• Proactively welcome customers in the airport and immigration area and direct them to appropriate services.
• Meet and greet customers at the airport ticket counter area and assist as requested with care, efficiency, and diplomacy.

Job description

Description

Proactively welcome customers in the airport and immigration area and offer assistance. Seek out customers who may need additional assistance (large parties, customers with several bags, disabled customers, non-English speakers, etc.) and engage them in conversation to proactively assist and direct them to appropriate areas for service.

Meet and greet customers in the airport ticket counter area to assist as requested or required. Serve customers in a caring, efficient, and diplomatic manner.

Stand for several hours at a time. Must be able to read airline boarding pass

Always be professional in appearance and manners to passengers and any other person in the airport.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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