Passenger Experience & Service Manager

MV Transportation, Inc.; Modesto (CA); On-site; USD 67,000 - 79,000; Full time

Job summary

MV Transportation, Inc. is seeking a Customer Service Manager to ensure that passenger complaints are investigated and resolved in a timely manner, supply service information to all interested parties, and to maintain a database of customer compliments/complaints for trend analysis.

The role emphasizes ADA familiarity, safety, and professionalism across the team in California. Key duties include regular client communication, accurate documentation, and development of internal customer service

Qualifications

• Minimum three years in a customer service environment.
• Excellent speaking, writing, and organization skills.
• Ability to communicate effectively at all levels.
• Familiarity with ADA requirements is preferred.

Responsibilities

• Investigate and resolve passenger complaints promptly.
• Communicate regularly with client staff to meet service demands.
• Document information from customers accurately in the customer service software.
• Identify and escalate urgent complaints to the client agency.
• Maintain a database of complaints/compliments to identify trends.
• Provide professional support to employees to maximize service quality.

Skills

Customer service

Communication skills

Organization

Trapeze system

Education

High School diploma

College degree preferred

Tools

Trapeze system

Job description

MV Transportation, Inc. is seeking a Customer Service Manager to ensure that passenger complaints are investigated and resolved in a timely manner, supply service information to all interested parties, and to maintain a database of customer compliments/complaints for trend analysis.

The role emphasizes ADA familiarity, safety, and professionalism across the team in California. Key duties include regular client communication, accurate documentation, and development of internal customer service