Ramp Associate

GCG Ground Services LLC; Charlotte Amalie (United States Virgin Islands); On-site; USD 28,000 - 36,000; Full time

Job summary

GCG Ground Services LLC in the Caribbean region invites you to join a dynamic ramp team. As a Ramp Agent you will perform loading, unloading, and transporting luggage, while delivering excellent customer service and adhering to safety policies.

You will ensure luggage is scanned, equipment is prepared, and communications with airline staff keep operations smooth. Join a diverse, multicultural environment with growth opportunities as you help maintain high standards of quality and service across

Responsibilities

• Load, unload, and transport luggage on the ramp.
• Deliver excellent customer service and assist passengers.
• Adhere to safety policies and procedures and use PPE as required.
• Communicate clearly with airline staff to ensure smooth operations.
• Keep work areas clean, organized and compliant with company standards.
• Complete Ramp Agent training and stay updated on airline and GCG procedures.

Job description

Welcome to a workplace where everyone passionately believes in one purpose! Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters. With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America. At GCG, we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment. Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region.

Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here! Through a great team of experts, GCG provides quality and excellence, aiming to impact people's lives. The company’s goal is to create memorable connections, transforming its services into personalized experiences that exceed the expectations of its internal and external clients throughout Latin America and The Caribbean. GCG offers career growth opportunities for individuals at all levels of experience.

1. 1. To complete tasks and assignments necessary within the ground service operation while adhering to safety and security policies/procedures as set forth by GCG Ground Services and Airline Customers. Agents are also responsible for loading, unloading, and transporting luggage and other items. The ramp Agent is also responsible for delivering excellent customer service. SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:
   • a. Loads bags and other authorized items on and off aircraft as needed
   • b. transports bags and other authorized items in approved ramp vehicles
   • c. All luggage been scanned and properly packed according to airline specifications
   • d. Agent communicates with co-workers and Airline Staff to ensure operation is going smoothly
2. 2. Cabin Service has been carried out SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:
   • Aircraft has been cleaned according to specific Airline standards in a timely manner
   • Cabin Service Items have been restocked on aircraft
   • All personal items found on aircraft have been submitted and reported to appropriate airline personnel
   • Trash has been discarded
3. 3. All Safety Policies/Procedures have been adhered to SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:
   • a. All required checklists have been reviewed, adhered to, and signed
   • b. Briefing has been attended
   • c. Personal Protective Equipment is worn
   • d. FOD walks have been performed on the ramp area
   • e. Agent can properly identify airway signs and markings
   • f. Agent can properly execute all necessary hand signals
   • g. Ramp Agents stage equipment to prepare for flight
4. 4. Agents have ensured that the work area is clean and set up in accordance with company policy SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:
   • a. Agents proceed to prepare work area by cleaning and maintaining work equipment, cleaning and maintaining employee lounge area, and performing miscellaneous tasks during “wait period”
5. 5. All Training is Updated SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:
   • a. Ramp Agents Ensure that all Ramp Training and other required Airline and GCG training is completed
6. 6. Lavatory Service is completed SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:
   • a. All policies and procedures for “LAV” Servicing is carried out (trained personnel apply)
7. 7. Conduct and Image Standards set forth by GCG Ground Services, LLC have been adhered to SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN: Ramp Agents adhere to all uniform standards set forth by GCG Ground Services Ramp Agents adhere to Conduct Standards set forth by GCG Ground Services
8. 9. Ramp Vehicle Safety and Operation Policies and Procedures have been adhered to (only agents authorized to operate ramp vehicles apply) SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:
   • a. Safety Procedures are adhered to while driving on the ramp
   • b. Speed limits are adhered to by the AOA
   • c. GCG trained Marshals inbound aircraft into ramp area of assigned gate
   • d. All Ramp Vehicles have been signed in/out and appropriately operated and maintained
   • f. Defective vehicles and equipment have been reported to the appropriate personnel
   • e. GCG trained Marshals inbound aircraft into ramp area of assigned gate
   • f. Seat Belts are utilized when driving or riding in ramp vehicles
   • g. When the vehicles brakes are checked appropriately
9. 10. Delivers excellent customer service SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN: Ramp Agents answer or direct all questions asked by passengers/customers professionally Ramp Agents assist in directing stray passengers to their destinations while on the AOA Ramp Agents conduct themselves in a professional manner, especially when in earshot or in view of customers/passengers.
10. 9. Other duties as they relate to the department as directed by your General Manager/Manager/Supervisor. SATISFACTORY PERFORMANCE WILL HAVE BEEN ATTAINED WHEN:
    • a. All assignments are carried out to agreed standards.
    • b. Safety meetings are attended
    • c. Safety Procedures are adhered to
    • d. Safety Precautions are adhered to such as waiting for the engine to spool down before approaching aircraft, adhering to the 'circle of safety' rules. Exercising extreme caution when anywhere near the ingestion and blast area of the engine.