PAS Resource Specialist/Surgery Scheduler

Oregon Health & Science University; Portland (OR); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated PAS Resource Specialist to enhance patient care by efficiently managing scheduling and authorization processes. This role involves liaising with healthcare providers, ensuring smooth clinic operations, and utilizing advanced problem-solving skills to address patient concerns. With the opportunity to telework after a probationary period, this position offers a dynamic work environment where your contributions will significantly impact patient experiences. Join a diverse team committed to excellence in clinical care and support the mission of providing top-notch healthcare services.

Benefits

Telework Option

Diverse Work Environment

Professional Development Opportunities

Qualifications

• One year of experience in a medical office setting with direct patient contact.
• Proficiency with MS Office and electronic patient scheduling programs.

Responsibilities

• Maintains surgery schedules and communicates with healthcare providers.
• Triages patient calls and documents requests accurately.

Skills

Patient Scheduling

Customer Service

Problem Solving

Medical Terminology

Communication Skills

Database Entry

Critical Thinking

Education

Experience in Medical Office

Experience with High Volume Public Contact

Tools

MS Office

Electronic Patient Scheduling Programs

EPIC

Op-time

Job description

Department Overview

This position directly supports the department objectives to provide excellent clinical care through professional response to patient needs related to scheduling and authorization of outpatient appointments andnsurgery. The PAS Resource Specialist provides assistance to other PAS personnel in the use of PAS network software and department-specific scheduling issues. The PAS Resource Specialist provides suggestions and takes an active role in the problem-solving processes required to ensure efficiency in all PAS functions. The Specialist works with other PAS Resource Specialists in the department to ensure that other clinic functions are running smoothly and communicates problems to the PAS Supervisor or Practice Manager. This position reports directly to the Clinical Practice Manager through the PAS Supervisor.

Function/Duties of Position

Surgery Scheduler: Maintains current information regarding surgery schedules for service site providers. Serves as liaison and information resource for physicians, nursing support staff, coworkers, IP Admitting Department, Surgery Office, and Periop Services. Collects from physician all information necessary to schedule a surgery (including ICD9 codes, equipment needs, etc.). Maintains surgery information to OR as soon as received. Starts insurance process and obtains authorizations. Facilitates care arrangements by scheduling preops, PAT clinic, ancillary and clinical services as needed. Applies problem solving and negotiating skills in resolving provider and patient concerns and other surgery related problems.

Telecommunications: Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees.

Arranged Care:

Schedules new patient appointments on line, and manuallyif necessary. Obtains prior medical records and studies if appropriate. Createsa medical records if needed. Arranges stretchers, wheelchairs, andinterpreters when necessary, and accommodates other special needs whenever possible. Mails information packets. Provides personal reminders to patients about upcoming appointments. Obtains and prepares OHSUmedical records before scheduled appointments.

Required Qualifications

• One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and obtaining managed care authorizations, OR
• OR one and a half years ofwork experience in a high volume direct public contact position and 6 monthsexperience in a medical offi ce setting.
• Must have a thorough knowledge of PAS policies and procedures.
• Demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU.
• Working knowledge and understanding of medical terminology
• Proficiency with MS Office (including Outlook, Word, and Excel).
• Thorough knowledge of electronic patient scheduling programs.
• Experience with database entry.
• Excellent verbal and written communications skills.
• Strong customer service orientation.
• Demonstrated effectiveness in confrontational customer interactions.
• Effectively deal with highly emotional needs of surgical patients and individuals.
• Managed care (using E.A.R.L. to process all Managed Care; expert in working Referrals Received and Referrals to Submit reports.)
• Strong team/collaborative skills.
• Ability to problem solve within a team environment.
• Strong critical thinking/problem solving skills.
• Ability to perform the job duties with or without accommodation.

Preferred Qualifications

Orthopaedic Spine Experience Surgery Department Experience.Experience with Diagnostic Authorizations.Minimum of 6 months experience with high volume, multi –line phone system.Knowledge of OHSU system software including EPIC, Op- time, and electronic eligibility systems (i.e. Veripoint).Experience with surgical scheduling procedures, surgery authorization processes, and hospital admission policies/procedures within an orthopedic environment.

Additional Details

Standard work hours: M – F; 7:30 – 5:30 pm; hours may vary depending on operating needsContinual use of computers/phones.

Option to telework 3x week after 6-12 month probationary period.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or [e-mail].