PAS Pre-Service Representative

bannerhealth; United States; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive wages

Paid orientation and training

Weekly pay

403(b) Pre-tax retirement

Resources for living

MyWell-Being

Discount Entertainment tickets

Restaurant/Shopping discounts

Job summary

Banner Staffing Services, within Banner Health, is seeking a Patient Access Pre-Services Representative. The role pre-registers patients, verifies insurance, creates estimates, and clears financial liability prior to service.

You will educate patients about their benefits and No Surprise Billing, delivering a positive, compassionate experience. Ideal candidate has 1–2 years healthcare insurance experience, strong customer service skills, attention to detail, and the ability to multitask in a

Qualifications

• Pre-register and financially clear patients for outpatient procedures.
• Verify insurance and eligibility; create estimates.
• Provide financial counseling and explain No Surprise Billing.
• Must have 1–2 years healthcare insurance experience.

Responsibilities

• Pre-register and financially clear patients scheduled for services prior to the date of service.
• Demographic verification, insurance eligibility, estimate creation, and balance review.
• Educate patients on insurance benefits, financial liability and patient estimates.
• Provide clear communication and support to ensure a positive patient experience.
• Handle inquiries and escalate issues to leadership as needed.
• Follow organizational policies and complete required trainings.

Skills

Customer service

Insurance verification

Financial counseling

Attention to detail

De-escalation

Multitasking

Communication

Education

High school diploma/GED

Tools

Estimator tools

Job description

Department Name: Work Shift: Day Job Category: Revenue Cycle

A rewarding career that fits your life. Banner Staffing Services offers a world of opportunities to make an impact on one of the country's leading health systems. If you're looking to leverage your abilities - you belong at Banner Staffing Services.

Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health. Learn more at https://youtu.be/Pu3VR3tGlw0

The Patient Access Pre-Services Representative is responsible for pre-registering patients and clearing them financially for their upcoming outpatient procedures. This role verifies insurance information, creates patient estimates, demographic information, insurance information and eligibility, creates estimates and prior balance review amd may provide related financial counseling. Attention to detail is a must in order to protect patients privacy. This role provides interaction with our patients so customer service skills are a must. Must be able to deescalate and provide a positive experience to our patients.

We are seeking someone with at least 1-2 years of related healthcare insurance experience, This is an excellent opportunity for a customer obsessed individual, who is self-motivated & dependable. We are looking for an individual with excitement, energy, and engagement in a fast-paced, productivity based environment. As a department we strive to provide great customer service and offer our customers and patients the best possible experience!

This is an ongoing assignment and the schedule is: Monday - Friday 9am - 530pm (Arizona Time)

As a valued and respected Banner Health team member, you will enjoy:

• Competitive wages
• Paid orientation and training
• Weekly pay
• 403(b) Pre-tax retirement
• Resources for living (Employee Assistance Program)
• MyWell-Being (Wellness program)
• Discount Entertainment tickets
• Restaurant/Shopping discounts

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package or paid time off is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.

POSITION SUMMARY

This position works to pre-register and financially clear patients scheduled for services prior to the date of service. This includes demographic verification, insurance eligibility, estimate creation and prior balance review. This position also communicates and educates patients on insurance benefits, financial liability and patient estimates in accordance with the No Surprise Billing regulations, patient options and secures patient liability ahead of service.

CORE FUNCTIONS

1. Demonstrates a thorough understanding of insurance guidelines for scheduled services. Proficiently verifies, reads and understands insurance benefits, accurately creates patient estimates for services rendered using estimator tools, able to educate patient on their insurance benefits and estimate. Collects patient responsibility. Must be able to consistently meet monthly individual collection target as determined by management.
2. Demonstrates the ability to prioritize workload in order to accurately complete daily worklist. This may include working with department/central scheduling, ordering provider and/or payer in order to fully clear a patient's account prior to the date of service.
3. May develop payment plans for all patients that are not able to pay their full liability at the time of service. May obtain and/or validate authorizations for scheduled procedures.
4. Daily focus on attaining productivity standards, recommends new approaches for enhancing workflow, and/or patient experience and productivity.
5. Conducts internal/external customer interactions over the phone. Demonstrates clear understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.
6. Completes and/or attends training and education sessions, including facility department meetings within approved organizational guidelines and timeframes. Adheres to Banner Health's organizational policies and procedures for relevant location and job scope.
7. Performs other duties as assigned by management.
8. Works independently under general supervision, leads and follows structured work, including resolving patient concerns. Knows when to elevate issues to leader in order to maximize customer experience. Must be able to learn and multitask through multiple applications in order to accomplish daily work list.

MINIMUM QUALIFICATIONS

High school diploma/GED is required.

Must have one to