PAS Representative

bannerhealth; Arizona; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Relocation assistance

Tuition reimbursement

Continuing education programs

Career growth opportunities

Travel opportunities

Job summary

Banner Imaging in Sun City West, AZ is seeking a Patient Access Services Representative to be the first point of contact for patients. You will greet and check in patients, verify insurance details, assist with scheduling, and handle payments at the time of service.

The role involves pre-registration, collecting co-pays, and sometimes financial counseling. Includes responsibilities across registration, eligibility verification, and coordinating with payors to optimize reimbursements.

Qualifications

• Experience delivering customer service in a healthcare or front-desk setting.
• Accurate data entry for patient demographics and insurance information.
• Ability to explain payment options and assist with financial counseling when needed.

Responsibilities

• Greet patients and check them in, confirming demographics and insurance details.
• Verify eligibility and obtain required authorizations; load payer info and ensure billing accuracy.
• Collect patient payments and assist with pre-registration and scheduling as needed.
• Provide financial counseling and guide patients through financial assistance programs.
• Coordinate with physicians, staff, and payors to resolve issues and maximize reimbursement.
• Meet productivity and accuracy targets while delivering exceptional customer service.

Skills

Customer service

Registration

Job description

Primary City/State:

Sun City West, Arizona

Department Name:

Camino Del Sol-Img Ctr

Work Shift:

Day

Job Category:

Revenue Cycle

A rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, apply today.

Join our team at Banner Imaging! As a Patient Access Services Representative, you'll be the first point of contact for patients, greeting and checking them in, verifying insurance and exam details, and assisting with scheduling and patient calls when necessary. You'll also handle tasks such as burning CDs, processing medical record releases, and collecting co-pays and payments at the time of service.

Location:

Banner Imaging (13909 W Camino Del Sol, Suite 101)

Schedule:

Monday through Thursday, 7AM to 5:30PM

Medical imaging plays a pivotal role in the delivery of excellent patient care at Banner Health. From detection and diagnosis to the treatment of illnesses and abnormalities, Banner Health's varied medical imaging and radiology services help physicians establish and execute individualized treatment plans. Medical Imaging professionals also enjoy access to:

• State-of-the art technology
• The latest in Picture Archival Communication System (PACS) technology
• Relocation assistance
• Tuition reimbursement
• Continuing education programs
• Career growth and promotion opportunities
• Travel medical imaging technologist positions

POSITION SUMMARY

This position conducts customer service, registration, point of service collections, may validate and/or obtain authorizations from payers in order to maximize reimbursement. Provides a customer-oriented interaction with each patient in order to maximize customer experience. Obtains all required consents for each registration. Document all facets of the registration process, loads correct payer(s) to each account and meet accuracy goals as determined by management. Collect payments and regular collection targets as determined by management. May perform financial counseling when appropriate. Meets productivity targets as determined by management. Demonstrates the ability to resolve customer issues and provide excellent customer service.

CORE FUNCTIONS

1. Helps provide a positive customer experience by welcoming patient to facility, introducing self, explaining what rep intends to do with patient, thanking them for choosing Banner Health.
2. Performs pre-registration/registration processes, verifies eligibility and obtains authorizations submits notifications and verifies authorizations for services. Verifies patient's demographics and accurately inputs this information into A/D/T system, including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s). Obtains federally/state required information and all consents and documentation required by the patient's insurance plan(s). Must be able to consistently meet monthly individual accuracy goal as determine by management.
3. Verifies and understands insurance benefits, collects patient responsibility based on estimates at the time of service or during the pre-registration process. As assigned collection attempts may be made at the bedside. Must be able to consistently meet monthly individual collection target as determined by management.
4. May provide financial counseling to patients and their families. Explains company financial policies and provides information as to available resources, offers and assists patients with applying for Medicaid. Assists patients with completing all financial assistance programs (i.e.: basic financial assistance, enhanced financial assistance, prompt pay discount, loan program).
5. Acts as a liaison between the patient, the billing department, vendors, physician offices and the payor to enhance account receivables performance and meet payment collection goals, resolve outstanding issues and/or patient concerns and maximize service excellence.
6. Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns. Works to meet the patient's needs in financial services.
7. Consistently meets monthly individual productivity goal as determined by management. Completes daily assignments/work lists, keeps electronic productivity log up to date and inputs information accurately. Identifies opportunities to improve process and practices good teamwork.
8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, may precept new hire employees, recapping daily deposits, posting daily deposits or conducting other work assignments of the Patient Financial Services team.
9. Works independently under regular supervision and follows structured work routines.