Birthday Party Experience Lead

Urban Air Adventure Parks; Bloomingdale (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Urban Air Bloomingdale is seeking a Party Coordinator to lead our birthday party department. You will act as the first point of contact for guests, designing memorable events with food, drinks, and attractions, and coordinating party staff.

You will mentor team members, ensure the party-management system is followed, and help exceed guest expectations every day. Fridays–Sundays and events may require flexible hours, with a fun, energetic environment.

Qualifications

• Experience in fast-paced family entertainment environments.
• Excellent verbal and written communication skills.
• Highly organized with enjoy mentoring younger staff.
• Ability to resolve conflicts quickly and fairly.
• Proactive team player with a win-the-day attitude.

Responsibilities

• Ensure the party management system is followed and guests are guided through packages.
• Surpass parents' expectations for service and event execution.
• Represent Urban Air with energy and enthusiasm while presenting party options.
• Sell party packages and follow up with guests to ensure satisfaction.
• Collaborate with Leadership Team to drive store-level results.
• Maintain a safe, clean, and well‑run environment.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Leadership

Mentoring

Organization

Conflict resolution

Job description

Urban Air Bloomingdale is seeking a Party Coordinator to lead our birthday party department. You will act as the first point of contact for guests, designing memorable events with food, drinks, and attractions, and coordinating party staff.

You will mentor team members, ensure the party-management system is followed, and help exceed guest expectations every day. Fridays–Sundays and events may require flexible hours, with a fun, energetic environment.