Birthday Party Experience Lead

Urban Air Adventure Parks; Paradise Valley (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Urban Air Paradise Valley is seeking a Party Coordinator to lead the birthday party department and serve as the first point of contact for guests. You will design party experiences, mentor staff, and manage operations to deliver exceptional events in a fast-paced family entertainment environment.

You will promote party packages, ensure guest satisfaction, and work with the Leadership Team to achieve strong financial results while maintaining safety and energy that keeps guests coming back.

Qualifications

• Outgoing and personable with excellent verbal and written communication skills.
• Extremely organized and able to mentor young people.
• Ability to set goals and achieve them with your team.
• Strong focus on delivering an excellent customer experience.

Responsibilities

• Manage the entire birthday party department as the first point of contact for guests.
• Design and promote party packages including food, drinks, and attractions.
• Train and supervise party staff; ensure safety and quality of service.
• Ensure guest satisfaction and resolve conflicts quickly and fairly.
• Collaborate with Leadership Team to drive store financial results.
• Represent Urban Air with energy and enthusiasm to guests.

Skills

Customer service

Communication

Leadership

Mentoring

Sales

Job description

Urban Air Paradise Valley is seeking a Party Coordinator to lead the birthday party department and serve as the first point of contact for guests. You will design party experiences, mentor staff, and manage operations to deliver exceptional events in a fast-paced family entertainment environment.

You will promote party packages, ensure guest satisfaction, and work with the Leadership Team to achieve strong financial results while maintaining safety and energy that keeps guests coming back.