Party Host Manager

Altitude Trampoline Parks; Massachusetts; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Party Host Manager to oversee birthday parties and group events. In this engaging role, you will manage a team of enthusiastic hosts, ensuring exceptional customer service and smooth operations. You'll coordinate party schedules, handle reservations, and create a fun atmosphere for guests. This position offers an exciting opportunity to lead a vibrant team while developing marketing strategies to boost bookings. If you're passionate about creating memorable experiences and thrive in a fast-paced environment, this role is perfect for you.

Qualifications

• Experience managing a team of young employees is preferred.
• Excellent organizational skills and multitasking ability in fast-paced environments.

Responsibilities

• Hire, train, and supervise a team of up to 15 party hosts.
• Schedule and manage birthday party requests and reservations.
• Provide customer service and handle inquiries or complaints.

Skills

Team Management

Customer Service

Organizational Skills

Multitasking

Tools

Point of Sale (POS) System

Job description

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Introduction

The Party Host Manager organizes all aspects of birthday parties and group events, including contacting interested individuals, managing reservations in PoS, and scheduling staff.

Primary Job Responsibilities

1. Hire, train, schedule, and supervise a team of up to 15 party hosts.
2. Provide courteous customer service and respond to customer questions, complaints, or requests. Escalate unresolved issues to the General Manager.
3. Assist staff during peak periods or as required to maintain performance.
4. Schedule, coordinate, and manage birthday party requests and reservations.
5. Oversee and assist with post-party cleanup.
6. Ensure that party schedules and details are completed accurately and on time.
7. Order and manage pizza delivery and inventory of party supplies.
8. Operate the Point of Sale (POS) system, including deposits and transactions.
9. Develop and implement post-party follow-up and referral processes.
10. Create a fun and enthusiastic environment for guests.
11. Partner with the Marketing team to develop and facilitate marketing strategies to increase bookings.
12. Maintain professionalism and a positive image with customers, employees, and management.
13. Maintain good employee/employer relations, addressing questions and conducting disciplinary actions, recognition, and performance evaluations as needed.
14. Perform other duties as required by the General Manager.

Skills, Knowledge, and Experience

1. Experience managing and motivating a team of young employees is strongly preferred.
2. Excellent organizational skills with the ability to prioritize and multitask in a fast-paced environment.
3. Ability to handle multiple assignments accurately and timely.

Reporting

Reports to the park General Manager.