Host - The Pub

The 'Quin House; Boston (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A vibrant private social club in Boston seeks an upbeat professional to provide exceptional hospitality. The ideal candidate will thrive in a start-up environment, ensuring member satisfaction through personalized service and attention to detail. Responsibilities include greeting members, assisting in dining experiences, and maintaining service standards. Join a team committed to creating a welcoming atmosphere and enriching lives through community engagement.

Qualifications

• Experience in a hotel or restaurant preferred.
• Ability to learn and master NorthStar POS.
• Open availability and flexibility to work.

Responsibilities

• Providing a warm, welcoming greeting to members and guests.
• Assist in providing a pleasant dining experience.
• Ensure overall guest satisfaction.

Skills

Service-oriented style

Excellent oral and written communication

Detail-oriented

Education

High School Diploma

Tools

NorthStar POS

Microsoft Office Suite

Job description

Description

The 'Quin House is a multi-award-winning modern private social club in Back Bay that brings together a diverse mix of interesting and interested members of all ages, industries, and backgrounds to forge meaningful connections, expand lives and create a community of impact.

A vibrant, reimagined hospitality venture intended to enrich the lives of those who join, the club is based on the core principles of providing a place in the city that embraces diversity & inclusivity, stimulating experiences in programming, amazing food and beverage, beautiful design, top-notch hospitality and philanthropy.

WHO ARE WE LOOKING FOR?

The ideal candidate is an upbeat professional who enjoys providing members with a one of a kind hospitality experience. They enjoy being part of a start-up environment and are committed to being a team player. They have a desire to provide highly personalized services, have a critical eye for detail, and have high expectations and standards.

Primary Responsibilities

• Providing a warm, welcoming greeting to our members and their guests. Ensure that members are seated in a timely manner in accordance with The Quin service standards and ensuring high member satisfaction and an exceptional dining experience.

About This Role

• Provides leadership and instills a culture and work environment based upon respect, providing opportunities for staff to learn, grow and develop their abilities through training, creating a positive, productive working environment.
• Understands all policies, procedures, standards, specifications, guidelines for The Quin.
• Greet and seat members with a smile at appropriate tables in a timely manner.
• Be attentive to members’ needs.
• Assist in providing a pleasant dining experience.
• Assist in collection of credit cards from members and servers as needed.
• Answer the telephone/take reservations/properly inform guests of all offerings.
• Ensure quality control of menus regarding cleanliness and appearance.
• Perform opening and closing duties according to established side work checklist.
• Have a complete knowledge of standards of service.
• Have a thorough knowledge of menus and current specials in all applicable venues.
• Assist servers in the servicing of guests as needed.
• Assume 100% responsibility for the quality of services provided.
• Fill in where needed to ensure guest service standards and efficient operations.
• Ensure overall guest satisfaction.
• Assist in the investigation of member complaints regarding food quality and service.
• Ability to assist in other related food and beverage outlets if and when required.
• Assume additional tasks assigned by your direct supervisor or any manager of The Quin that are reasonable requests.

Position Requirements

• Experience in a hotel or restaurant preferred.
• Service-oriented style with professional presentation skills.
• Maintain high standards of personal appearance and grooming.
• A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work.
• Ability to learn and master NorthStar POS.
• Excellent oral and written communication skills.
• Detail-oriented, good prioritization and follow-up skills.
• Basic understanding of Health and Safety, Food Hygiene, and Employment Legislation.
• Open availability and flexibility to work according to the needs of the business.
• Comfortable with WORD.
• High School Diploma or equivalent.
• Strong computer skills and proficiency with Microsoft Office Suite.
• High School Diploma or equivalent.
• Strong written and verbal English skills, additional languages are a plus.

About The Organization

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.