Parttime Fine Dining ServerRunner

The Ivy Hotel; Baltimore (MD); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Learning & development

Health and dental coverage

Disability & life insurance

Retail & hospitality perks

Daily staff meal

Paid vacation

Retirement plan

Supportive team

Job summary

The Ivy Hotel in Baltimore is seeking a Front of House Server with the ability to perform as Server and Server Support while upholding upscale service standards. You will be expected to maintain guest relations, understand the wine list, and act as a brand ambassador for The Ivy / Magdalena.

Join a collaborative team where attention to detail, proactive service, and professional appearance are essential. The role includes handling guest requests, upselling where appropriate, and contributing to

Responsibilities

• Ensure service is professional and in line with the Director of Food & Beverage standards.
• Communicate effectively across restaurant classifications and hotel departments.
• Follow company policy, vision, and departmental objectives.
• Be fully conversant with all hotel products and services.
• Establish and maintain good relationships with guests and handle requests and inquiries.
• Be knowledgeable about each dish and provide explanations as requested.
• Understand the wine list and be able to sell and serve wines and champagnes.
• Act as a brand ambassador for The Ivy / Magdalena and uphold values in all contacts.
• Meet guests' wishes where reasonably possible.
• Ensure guests are addressed by their name and title; collect feedback for improvements.
• Contribute to risk assessments and health & safety reporting; monitor issues.
• Maintain safety practices and guide staff on safety; know fire and safety procedures.
• Support colleagues at peak times and undertake other duties as requested by leadership.
• Punctually report for duty in full uniform according to grooming standards.

Job description

Job Description

This is a FOH position for candidates who can operate as Server and Server Support while maintaining standard to upscale service.

Qualifications

Qualifications

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Operational Acumen

• Ensure that service is at all times performed in a professional manner and to the style as specified by the Director of Food & Beverage.
• Communicate effectively across restaurant job classifications and all Hotel Department
• Make sure that company policy, vision statement and departmental objectives are followed and utilized.
• Be fully conversant with all hotel products and services

Customer Service

• Establish and maintain good relationships with all guests and handle complaints, requests and enquiries
• Be fully conversant with every dish served in the restaurant and to provide explanations as requested
• Have a solid understanding of the current wine list and have the ability to sell and serve all wines and champagnes
• Act as a brand ambassador for The Ivy / Magdalena and ensure group values are upheld to both external and internal contacts, through appropriate behavior and performance
• Ensure that all guest wishes are met so far as is reasonably possible
• Ensure that all staff call guests by their correct name and title
• Obtain feedback from guests and to use this to improve service and to pass on such to the Director of Food & Beverage and Dining Room Manager

Health and Safety

• Contribute to the formulation and review of risk assessments for the Bar
• Take responsibility for monitoring and reporting any health and safety issues to the appropriate person
• Operate safe practices, act as a role model and provide guidance to staff to ensure that their safety and that of guests is protected
• Be fully aware of the hotel's fire and safety procedures and health and safety regulations

General

• Support colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met
• Undertake any other duties as requested by the Director of Food & Beverage and Dining Room Manager, in accordance with the scope and responsibilities of the role
• Report for duty punctually and in full uniform according to appearance and grooming standards

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of the job, the employee is regularly required to stand, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms; talk or hear; and taste or smell. The employee is frequently required to walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl
• Work requires vision to monitor, data entry and frequent standing, walking, bending, stooping, driving and lifting and carrying restaurant stock and food supplies weighing up to 50 pounds
• May be exposed to hazardous cleaning chemicals and supplies, hot food preparation equipment, smoke, and other hazardous conditions common to commercial food preparation areas
• May be exposed to individuals under the influence of alcohol. Work is performed in a restaurant and kitchen environment

Additional Information

We Offer:

• Support for ongoing learning and development

• Comprehensive health and dental coverage

• Disability and life insurance options

• Retail and hospitality perks

• A high-quality daily staff meal

• Paid vacation and holidays

• Retirement savings plan

• A collaborative, supportive team environment

At The Ivy, we believe exceptional hospitality is built through care, attention, and teamwork. We are looking for someone who takes pride in creating memorable experiences and enjoys being part of a close-knit team committed to excellence.