Maintainence Manager

Legend Manufacturing; Arcada Township (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Legend Manufacturing in Arcada Township, Michigan is seeking a Parts and Warranty Specialist to handle parts ordering and warranty claims. The role emphasizes delivering positive customer experiences for dealers and walk-in customers, with emphasis on accurate processing, timely resolutions, and proactive engagement.

The position involves coordinating with warehouse teams, managing back orders, and supporting sales strategies to grow revenue while ensuring customer satisfaction across parts and

Qualifications

• Ability to multitask and meet deadlines.
• Ability to work independently.
• Willingness to learn many different product types to provide timely customer service.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Field inbound communications from dealers and walk-in customers for parts and warranty.
• Provide pricing, availability, and delivery estimates for parts.
• Process customer orders via phone, email, or online platforms.
• Handle inquiries, complaints, and returns efficiently.
• Build and maintain customer relationships to drive repeat business.
• Enter and track sales orders using ERP or inventory software.
• Coordinate with warehouse to ensure timely order fulfillment.
• Assist in managing back orders and delays communication.
• Upsell and cross-sell products to meet customer needs.
• Promote offers and new product launches.
• Develop and execute sales strategies to increase revenue.
• Receive, review, and process warranty claims.
• Verify warranty eligibility per policy.
• Maintain records of claims and resolutions.
• Coordinate product returns or replacements with customers.
• Collaborate with quality engineers and production teams on claims.

Skills

Multitask

Independent work

Quick learner

Communication skills

MS Office

Tools

ERP software

Inventory management software

Job description

Description

JOB SUMMARY:

The Parts and Warranty Specialist is responsible for all things parts and warranty and providing positive customer experience to our dealers and walk in customers. With parts, this role will field inbound communications from dealers and walk-in customers, proactively engage with dealers on parts needs, find the right parts to satisfy customer requests, and fulfill orders. On the warranty side, this role will field calls/emails from customers, process warranty claims from beginning to end in a timely manner, access claims to determine correct actions, and ensure efficient claim resolution.

DUTIES & RESPONSIBILITIES:

Parts:

• Assist customers in selecting the right parts based on their needs and specifications.
• Provide pricing, availability, and delivery estimates for parts.
• Process customer orders via phone, email, or online platforms.
• Handle customer inquiries, complaints, and returns efficiently.
• Build and maintain strong customer relationships to encourage repeat business.
• Enter and track sales orders using ERP or inventory management software.
• Coordinate with the warehouse or supply chain team to ensure timely order fulfillment.
• Assist in managing back orders and communicating delays to customers.
• Upsell and cross-sell additional products or services to meet customer needs.
• Promote special offers, discounts, or new product launches.
• Assist in developing and executing sales strategies to increase revenue.

Warranty:

• Receive, review, and process customer warranty claims.
• Verify product warranty eligibility based on company policies.
• Maintain accurate records of claims, product issues, and resolutions.
• Respond to customer inquiries regarding warranty coverage and claim status.
• Coordinate with customers to arrange product returns, inspections, or replacements.
• Provide excellent service to ensure customer satisfaction.
• Work with quality engineers and production teams to analyze warranty claims.

REQUIRED SKILLS/ABILITIES:

• Ability to multitask and meet deadlines.
• Ability to work independently
• Willingness to learn many different product types to provide timely customer service
• Strong written and verbal communication skills
• Proficient with Microsoft Office Suite or related software.