Parts Warehouse Supervisor

Cleveland Brothers Equipment Co; Pittston (Luzerne County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) match

Paid time off (PTO)

Profit sharing

Job summary

Cleveland Brothers Equipment Co. is seeking a Parts Warehouse Supervisor to lead shuttle drivers and warehouse staff, ensuring top-tier customer satisfaction. You’ll collaborate with Branch Management, Inventory Control, IT, and Salesforce while maintaining inventory levels and service quality.

The role emphasizes training, policy adherence, and leveraging metrics to elevate parts performance and customer loyalty across our network.

Qualifications

• Bachelor’s degree or the equivalent in Business.
• Supervisory experience or aptitude.
• The ability to coach, mentor, and develop employees.
• Excellent presentation, communication and customer satisfaction skills.
• Excellent computer skills including Microsoft Word, Excel, DBSi, Anteres, CID Web, OTV, and other web-based parts applications.

Responsibilities

• Will supervise and schedule shuttle drivers and warehouse employees.
• Ensure internal and external customer satisfaction.
• Interact with Branch Management, Inventory Control, IT, and Salesforce.
• Monitor inventory levels and maintain drop service vehicles, drops, and vendors.
• Provide training, guidance, and discipline to guarantee process compliance.
• Use metrics to improve Parts performance and customer experience.

Skills

Supervisory experience

Coaching & development

Customer satisfaction

MS Office & web apps

Education

Bachelor's degree in Business

Tools

DBSi

Anteres

CID Web

OTV

Job description

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Parts Warehouse Supervisor.

Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful parts professionals.

Position Summary

• Will supervise and schedule shuttle drivers and warehouse employees
• Ensure internal and external customer satisfaction
• Have dedicated interaction with Branch Management, Inventory Control, Information Technology, and Salesforce
• Monitor and ensure stated inventory levels
• Elevate Customer loyalty
• Promote departmental engagement
• Safe equipment operation and working environment
• Assist management in efficient Contamination Control
• Monitor and maintain Drop service vehicles, drops, and vendors
• Provide and record employee training, guidance and discipline to guarantee stated process and policy
• Use established metrics to provide effective and consistent Parts performance to elevate Customer experience, achieve and maintain a top ten Caterpillar Dealer ranking.
• Preference given for working knowledge of parts counter process/maintenance of all parts-related reports and documentation including Daily count sheets, cash sales, backorder reports, stock transfers & receipting, core processing, COD's, WMS, Cat Commercial accounting, informing customers of backordered status, and accurate parts order entry. This position is an integral step in Parts Department succession planning.

Skills / Knowledge / Qualifications

• Bachelor’s degree or the equivalent in Business
• Supervisory experience or aptitude
• The ability to coach, mentor, and develop employees
• Excellent presentation, communication and customer satisfaction skills
• Excellent computer skills including, Microsoft word, Excel, DBSi, Anteres, CID Web, OTV, and other web-based parts applications.

Regular Work Hours

7 AM to 5 PM Monday Friday

Weekend and after hours support as warranted

Why Join The Cleveland Brothers Team

• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability – Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About Us

For nearly 80 years, Cleveland Brothers Equipment Co., Inc. has proudly served as the exclusive Cat® dealer for western, central, and northeastern Pennsylvania, northern West Virginia, and western Maryland. Since 1948, we've built a legacy as a trusted partner in the construction, mining, forestry, and agricultural sectors.

From our 30 locations, we deliver comprehensive solutions, including high-quality new, used, and rental equipment, genuine parts, and expert service.

Beyond our extensive machinery offerings, we provide diverse solutions, such as industrial engines and generators all supported by our knowledgeable team of professionals.

At Cleveland Brothers, we're more than a dealer; we're your dedicated partner committed to helping you achieve your goals. Discover how we can support your operations at www.ClevelandBrothers.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.