Parts Warehouse Leader — Boost Customer Experience

Cleveland Brothers Equipment Co; Pittston (Luzerne County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) match

Paid time off (PTO)

Profit sharing

Job summary

Cleveland Brothers Equipment Co. is seeking a Parts Warehouse Supervisor to lead shuttle drivers and warehouse staff, ensuring top-tier customer satisfaction. You’ll collaborate with Branch Management, Inventory Control, IT, and Salesforce while maintaining inventory levels and service quality.

The role emphasizes training, policy adherence, and leveraging metrics to elevate parts performance and customer loyalty across our network.

Qualifications

• Bachelor’s degree or the equivalent in Business.
• Supervisory experience or aptitude.
• The ability to coach, mentor, and develop employees.
• Excellent presentation, communication and customer satisfaction skills.
• Excellent computer skills including Microsoft Word, Excel, DBSi, Anteres, CID Web, OTV, and other web-based parts applications.

Responsibilities

• Will supervise and schedule shuttle drivers and warehouse employees.
• Ensure internal and external customer satisfaction.
• Interact with Branch Management, Inventory Control, IT, and Salesforce.
• Monitor inventory levels and maintain drop service vehicles, drops, and vendors.
• Provide training, guidance, and discipline to guarantee process compliance.
• Use metrics to improve Parts performance and customer experience.

Skills

Supervisory experience

Coaching & development

Customer satisfaction

MS Office & web apps

Education

Bachelor's degree in Business

Tools

DBSi

Anteres

CID Web

OTV

Job description

Cleveland Brothers Equipment Co. is seeking a Parts Warehouse Supervisor to lead shuttle drivers and warehouse staff, ensuring top-tier customer satisfaction. You’ll collaborate with Branch Management, Inventory Control, IT, and Salesforce while maintaining inventory levels and service quality.

The role emphasizes training, policy adherence, and leveraging metrics to elevate parts performance and customer loyalty across our network.