Parts Specialist — On-Site Customer Solutions

VetJobs; Waupun (WI); On-site; USD 32,000 - 46,000; Full time

Job summary

VetJobs in Wisconsin is seeking a full-time Parts/Customer Service Associate for an on-site role in Waupun. You will provide excellent customer service, identify required parts, and maintain showroom displays while supporting forklift loading/unloading and inventory tasks.

Responsibilities include greeting customers, locating parts in the system, assisting with shipments, and cold-calling to grow business. Forklift certification can be provided by the employer; candidate must be able to lift up

Qualifications

• Have a mechanical aptitude; familiarity with agriculture and lawn & garden equipment is helpful but not required.
• Ability to communicate with customers and co-workers; good listening and verbal skills, including phone etiquette.
• Utilizing the computer for basic day to day operations.
• Self-motivated within the parts department, prioritizing your day.
• Multi-tasking with multiple orders and customers as appropriate.
• Ability to lift items weighing up to 75 lbs.
• Ability to stand for long periods of time.

Responsibilities

• Performing optimum customer service to problem solve for each and every customer.
• Identifying what parts a customer requests or asks you to find on the computer system.
• Create a positive experience for all customers through attitude, helpfulness, clarity, and innovation.
• Assists with marketing parts on showroom merchandise displays.
• Loading and unloading of trucks with forklift. Forklift certification can be provided by employer.
• Verifies receipting-in of shipments and assists with placing Machine Down and Stock Orders in their proper inventory locations.
• Greeting customer immediately when they enter the store and direct them to appropriate person or department.
• Cold calling on customers to generate more business either by phone or in person.
• Inventory of parts bins during off-peak busy time.

Skills

Mechanical Aptitude

Agriculture Equipment Familiarity

Customer Communication

Phone Etiquette

Computer Skills

Self-Motivation

Multi-tasking

Lifting 75 lbs

Standing for Long Periods

Education

High School/GED

Job description

VetJobs in Wisconsin is seeking a full-time Parts/Customer Service Associate for an on-site role in Waupun. You will provide excellent customer service, identify required parts, and maintain showroom displays while supporting forklift loading/unloading and inventory tasks.

Responsibilities include greeting customers, locating parts in the system, assisting with shipments, and cold-calling to grow business. Forklift certification can be provided by the employer; candidate must be able to lift up