Parts Specialist I

Fisher & Ludlow Div Of Harris Steel Ltd.; Town of Jackson (WI); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401K

Profit sharing

Tuition reimbursement

Stock program

Job summary

Nucor is seeking a Parts Specialist I to accurately process parts orders, analyze purchase orders, and ensure pricing accuracy and correct customer identities. The role requires collaboration with sales reps and dealers, and precise data entry in SAP and Salesforce.

A strong emphasis on customer satisfaction guides daily tasks. The position supports a primarily remote work setup with designated office time, requiring strong written and verbal communication, attention to detail, and ability to

Qualifications

• High attention to detail and accuracy for problem analysis and solutions.
• Excellent interpersonal and organizational skills.
• Excellent verbal and written communication skills with an emphasis on proper phone etiquette.
• Ability to work well independently and in a team environment.
• Familiarity with SAP and Salesforce is a plus.

Responsibilities

• Process orders within the business system (SAP) timely, orderly and with extreme accuracy.
• Interact with customers, sales representatives and dealers for clarification and/or correction of order discrepancies when necessary to ensure accuracy.
• Provide assistance to dealers and customers to ensure correct items are ordered and documented.
• Document information, such as order-related items into CRM Salesforce when necessary.

Skills

Attention to detail

Interpersonal skills

Verbal and written communication

Independent worker

Education

High school diploma or GED

Tools

SAP

Salesforce

Microsoft Office

Job description

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Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve.

Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit sharing, Pay-for-performance bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and more.

Basic Job Functions:

The Parts Specialist I role requires timely processing of all parts orders in an accurate, organized and consistent manner. Processing of orders includes analyzing, interpreting and accurately entering data associated with purchase orders received. Additionally, the role will include reviewing pricing accuracy, customer and bill to identities, shipping instructions and product line items. The role requires a significant amount of attention to detail and strong written and verbal communication skills. A person in this role must consider the customer's needs and respond with complete customer satisfaction as the goal.

ESSENTIAL FUNCTIONS:

• Process orders within the business system (SAP) timely, orderly and with extreme accuracy
• Interact with customers, sales representative and dealers for clarification and/or correction of order discrepancies when necessary to ensure accuracy
• Provide assistance as required to dealers and customers to ensure correct items are ordered
• Document information, such as order-related items into CRM system, Salesforce, when necessary
• Follow up on return material authorizations (RMA’s) in a timely manor
• Ensure timeliness and accuracy of data during purchase order entry so as to aid in delivery of accurate products to correct locations at expected prices resulting in ultimate customer satisfaction. The department receives on average 100 or more purchase orders/ day. Department goal is that each of these is entered on the date it is received.

Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Minimum Qualifications:

• High attention to detail and accuracyfor problem analysis and solutions.
• Excellent interpersonal and organizational skills.
• Excellent verbal and written communication skills with an emphasis on proper phone etiquette.
• Ability to work well independently and in a team environment.
• Proficient in Microsoft Office. Familiarity with SAPandSalesforcea plus.
• Proficiencyin anadditionallanguage is a plus.
• Ability to read, analyze, and interpret instructions, correspondence, and memos. Ability to write correspondence.Ability to effectively present information in one-on-one and group situations to customers and/or other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data,establishfacts, and draw valid conclusions. Ability to interpret a variety of instructionsfurnishedin written, oral, diagram, or schedule form.
• Prolonged periods sitting at a desk and working on a computer.
• This role is primarily remote, with designated time working in the office.

Preferred Qualifications:

• High school diploma or general education degree (GED) desired; or two to four years related customer service experience and/or training; or equivalent combination of education and experience.

Nucor is an Equal OpportunityEmployer and a drug-free workplace