Parts Specialist: Customer-Focused & Upsell Pro

ADP, Inc.; North Haven (CT); On-site; USD 34,000 - 41,000; Full time

Job summary

CN Wood in North Haven, CT is seeking a Parts Specialist to research, sell, procure, and upsell parts while delivering outstanding customer service in person and over the phone. The role emphasizes finding the correct parts, ensuring accuracy, and following up to secure ongoing parts needs.

The position is non-exempt, with hourly pay and quarterly commission, and requires high school education, organizational skills, and willingness to work overtime. EEO statements apply.

Qualifications

• High School diploma or equivalent required.
• Good organizational and administrative skill set.
• Good Problem-Solving skills.
• Multi-tasking.
• Ability to work in an Office & warehouse environment.
• Willing to work overtime when needed and as directed by manager.
• Pass a Drug and background screening.

Responsibilities

• Providing customer support regarding parts inquiry’s & sales over the phone and in person.
• Research parts needed by Customer through manufacturers manuals and by outsourcing vendors.
• Ensure correct parts information before placing orders on behalf of customers to eliminate potential delays.
• Creating purchase orders for all customer parts sales.
• Processing parts orders through manufacturer portals.
• Follow up on customer quotes.
• Follow up with customers to ensure satisfaction with products received.
• Demonstrate professional and helpful upselling techniques.
• Tracks outstanding / backordered parts for customer.
• Performs parts related admin tasks as directed by manager.
• Perform additional duties as required or requested, to achieve company goals set forth and increase productivity and efficiency within the company.

Skills

Customer service

Organizational skills

Problem solving

Multi-tasking

Office/warehouse environment

Education

High School diploma

Tools

Microsoft Office

Job description

CN Wood in North Haven, CT is seeking a Parts Specialist to research, sell, procure, and upsell parts while delivering outstanding customer service in person and over the phone. The role emphasizes finding the correct parts, ensuring accuracy, and following up to secure ongoing parts needs.

The position is non-exempt, with hourly pay and quarterly commission, and requires high school education, organizational skills, and willingness to work overtime. EEO statements apply.