Parts Specialist: Customer‑Focused Auto Parts

O'Reilly Auto Parts; Princeton (MN); On-site; USD 16,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401k plan

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Assistance

Career Growth

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. The role supports store management in daily tasks and may involve a delivery component.

Bilingual candidates are encouraged to apply and extensive training is provided to ensure excellent customer experiences. The position offers competitive hourly pay in Minnesota, with premiums possible based on schedule, season, or specific work performed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification (desired).
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Greet retail/walk-in customers in a friendly, courteous manner and assist in selecting merchandise.
• Assist managers and installer service specialists with professional customers as needed.
• Provide excellent service to customers calling the store, look up parts and quote prices, and offer related items.
• Maintain cash drawer and process transactions accurately.
• Process exchanges and returns per policy.
• Address and resolve customer complaints in a friendly manner.
• Support with stock updates, planogram changes, and daily store operations.
• Perform in-store services like wipers, batteries, diagnostics where allowed.
• Occasionally drive a delivery vehicle as required.

Skills

Customer service

Multitasking

Alphanumeric matching

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. The role supports store management in daily tasks and may involve a delivery component.

Bilingual candidates are encouraged to apply and extensive training is provided to ensure excellent customer experiences. The position offers competitive hourly pay in Minnesota, with premiums possible based on schedule, season, or specific work performed.