Parts Specialist — Customer-Driven Parts Expert

Vermeer Heartland

La Vergne (TN)

On-site

USD 38,000 - 60,000

Full time

3 days ago

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Benefits offered by this job

PTO & holidays

Health insurance

401(K)

Job summary

Vermeer Heartland in La Vergne, TN seeks a Parts Specialist to support customers with parts needs and manage showroom and inventory. You will use the CDK system to process orders, maintain stock levels, and ensure accurate shipping and returns while delivering exceptional service.

The role emphasizes professional interactions with customers and internal teams, plus ongoing training and adherence to safety policies.

Qualifications

Minimum 2+ years of technical education or related experience.
Experience in parts sales or dealership environment preferred.
Spanish language ability is a plus but not required.

Responsibilities

Meet customer needs and enhance the customer experience using available resources.
Present Vermeer Heartland as a trusted partner with professional conduct.
Maintain parts inventory using the inventory system and issue Purchase Orders.
Manage customer accounts including sales orders, shipping and returns.
Organize showroom and bin locations to align with brand standards.
Leverage system tools to offer proactive product recommendations.
Make routine calls to assigned customer accounts to strengthen relationships.
Engage in training programs to support ongoing learning.
Follow all safety rules, policies, and procedures.