Parts Specialist: Customer-Driven Auto Parts Expert

O'Reilly Auto Parts; Hamilton (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, Vision

Wellbeing programs

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts in Hamilton, OH is hiring a Parts Specialist to deliver top‑tier customer service, assist professional customers, and support store operations. You will greet customers, lookup parts, quote prices, manage cash, and help with inventory and training tasks.

The role includes in-store services and occasional deliveries, with bilingual candidates encouraged. Competitive pay and benefits are offered consistent with company policies.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers promptly and assist in selecting merchandise.
• Assist managers and installer service specialists with professional customers as needed.
• Answer store calls, look up parts and quote prices, and promote related items.
• Process transactions and manage cash drawer accurately.
• Handle exchanges/returns per company policy and resolve complaints.
• Maintain and stock shelves, perform daily planogram updates and other tasks.
• Operate test equipment after training; provide in-store services when allowed.
• Drive a delivery vehicle when business needs dictate.

Skills

Customer service

Multitasking

Communication

Phone support

Education

ASE certification

Tools

Brake lathe

Diagnostic equipment

Job description

O'Reilly Auto Parts in Hamilton, OH is hiring a Parts Specialist to deliver top‑tier customer service, assist professional customers, and support store operations. You will greet customers, lookup parts, quote prices, manage cash, and help with inventory and training tasks.

The role includes in-store services and occasional deliveries, with bilingual candidates encouraged. Competitive pay and benefits are offered consistent with company policies.