Parts Specialist — Customer Care Champion (Bilingual)

O'Reilly Auto Parts; Poplarville (MS); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental & vision insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Poplarville, MS, is seeking a Parts Specialist to deliver high levels of service to retail and installer customers. You will support store management and help with daily operations, including cash handling, returns, and answering calls.

Bilingual candidates are encouraged to apply; automotive knowledge is helpful, ASE certification is a plus, and there are opportunities for growth within a strong promote-from-within culture.

Qualifications

• Ability to provide outstanding, friendly, and professional customer service.
• Must multitask, handling customers on the phone and in-store simultaneously.
• Familiar with automotive parts, cataloging, and related sales or service.

Responsibilities

• Greet and assist retail and installer customers with merchandise selection.
• Assist management and service specialists in daily tasks and professional customer support.
• Handle cash, checks, credit transactions, exchanges and returns per policy.
• Address customer complaints and maintain store displays and stock levels.
• Perform in-store services and occasional deliveries as needed.

Skills

Alphanumeric matching

Outstanding customer service

Multitasking in-store & phone

Spanish language encouraged

Education

ASE certification

Job description

O'Reilly Auto Parts in Poplarville, MS, is seeking a Parts Specialist to deliver high levels of service to retail and installer customers. You will support store management and help with daily operations, including cash handling, returns, and answering calls.

Bilingual candidates are encouraged to apply; automotive knowledge is helpful, ASE certification is a plus, and there are opportunities for growth within a strong promote-from-within culture.