Parts Specialist: Bilingual Customer Care & Growth

O'Reilly Auto Parts; Kalispell (MT); On-site; USD 21,000 - 30,000; Full time

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist in Kalispell, MT to provide exceptional service to retail and installer customers. The role supports store management and may involve assisting professional customers with selections, returns, and related selling.

Bilingual candidates are encouraged to apply. The position includes cashier duties, stock maintenance, and periodic in-store services per policy. Growth opportunities are highlighted in the compensation package.

Qualifications

• Must provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Ability to quickly match alphanumeric sequences.

Responsibilities

• Follow and promote customer service programs and related selling.
• Greet customers and assist with merchandise selection.
• Assist managers and installer service specialists with professional customers.
• Process exchanges and returns according to policy, handle cash/credit transactions.
• Answer store calls, quote prices, and offer related items and Low-Price Guarantee.
• Perform daily store operations and image updates, restocking and merchandising tasks.
• Occasionally drive a delivery vehicle when needed, after training and eligibility checks.
• Handle in-store services such as windshield wipers, batteries, codes, and headlights when allowed by law.
• All other duties as assigned.

Skills

Customer service

Multitasking

Alphanumeric matching

Education

ASE certification

Job description

O’Reilly Auto Parts is seeking a Parts Specialist in Kalispell, MT to provide exceptional service to retail and installer customers. The role supports store management and may involve assisting professional customers with selections, returns, and related selling.

Bilingual candidates are encouraged to apply. The position includes cashier duties, stock maintenance, and periodic in-store services per policy. Growth opportunities are highlighted in the compensation package.