Parts Specialist - Auto Parts & Customer Service Pro

O'Reilly Auto Parts; Crete (NE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Insurance (medical/dental/vision)

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is hiring a Parts Specialist to deliver high levels of service to retail and installer customers. The role supports store management in daily tasks and requires friendly, efficient assistance with merchandise selection and related selling opportunities.

Ideal candidates will offer outstanding customer service, multitask effectively, and be comfortable handling phone inquiries, returns, and basic vehicle service tasks in-store, with bilingual abilities considered a plus.

Qualifications

• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist in selection of merchandise.
• Promote and follow customer service programs (Hi-5, Low Price Guarantee, Rock the Call).
• Assist installers and professional customers as needed.
• Handle cash drawer, cash/credit transactions, and exchanges/returns per policy.
• Answer store calls, look up parts, quote prices, and suggest related items.
• Perform daily store operations and maintain stock/planograms as directed.
• Operate store test equipment after training.
• Support delivery when needed and maintain a positive store image.

Skills

Customer service

Multitasking

Alphanumeric matching

Education

ASE certification

Tools

Brake lathe

Weatherly index system

Job description

O’Reilly Auto Parts is hiring a Parts Specialist to deliver high levels of service to retail and installer customers. The role supports store management in daily tasks and requires friendly, efficient assistance with merchandise selection and related selling opportunities.

Ideal candidates will offer outstanding customer service, multitask effectively, and be comfortable handling phone inquiries, returns, and basic vehicle service tasks in-store, with bilingual abilities considered a plus.