PARTS SPECIALIST (33497)

Equipment Depot; Longview (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Equipment Depot, Inc. seeks a parts counter associate to identify customer needs and provide accurate replacement parts, ensuring profitability through satisfaction.

You will read catalogs, determine parts, take phone orders, fill stock orders, and assist customers by explaining part features and substitutions. This role requires basic math and ERP familiarity, with a client-focused approach in a fast-paced environment.

Qualifications

• High school graduate or GED required.
• One to two years of related experience.
• ERP experience preferred.

Responsibilities

• Read catalogs or computer displays to determine replacement part stock numbers and prices.
• Determine required replacement parts from inspections, requests, or descriptions.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock and prepare tickets.
• Receive payment or obtain credit authorization.
• Advise customers on substitutions when exact replacements are unavailable.
• Examine returned parts for defects and exchange or refund.
• Mark and store parts in stockrooms and discuss features to customers.
• Demonstrate parts and functionality, place new merchandise on display.
• Measure parts with precision instruments to assess machinable sizes.

Skills

Customer service

Parts lookup

Stock handling

Communication

Education

High School Diploma or GED

Tools

ERP software

Job description

Position Summary

Identify the specific needs of existing and potential customers (internal and external) and provide solutions that ensure profitability through total customer satisfaction.

Essential Functions

• Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare parts counter tickets/slips.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Mark and store parts in stockrooms according to prearranged systems.
• Discuss the use and features of various parts, based on knowledge of machines or equipment.
• Demonstrate parts and functionality.
• Place new merchandise on display.
• Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to the required sizes.
• Prepare parts for internal transfer between branches.
• Distribute internal shuttle shipment on incoming parts transfers.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Qualifications

• Education: High School Graduate or General Education Degree (GED)
• Experience: One to two years of related experience
• Computer Skills: ERP experience preferred

Work Environment

Work environment varies from office to job site to industrial locations

Our Core Values

• Passion to Perform – We are passionate to perform and focus on concrete achievements
• Trust to Act – We are empowered to act, and act in a powerful way
• Act Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environment
• Make it Fun! – We are serious about making work fun; it’s the way we do things

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.