PARTS SPECIALIST

Equipment Depot Inc.; San Antonio (TX); On-site; USD 29,000 - 40,000; Full time

Job summary

Equipment Depot Inc. is seeking a Parts Counter Associate to identify customer needs, provide replacement parts, process orders, and maintain accurate stock levels across store locations.

The role involves assisting customers in choosing substitutions, handling payments, and preparing internal transfers as needed. Candidates typically have a High School diploma or GED and 1–2 years of related experience, with ERP experience preferred.

Qualifications

• ERP system experience required or preferred.
• Previous customer service experience helpful.
• Ability to manage inventory and stock labels accurately.

Responsibilities

• Read catalogs or displays to determine replacement part stock numbers and prices.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock and prepare counter tickets/slips.
• Advise customers on substitutions when identical replacements are not available.
• Examine returned parts for defects and exchange or refund as needed.
• Mark and store parts in stockrooms according to system.
• Discuss part features with customers based on machine knowledge.
• Prepare parts for internal transfers between branches.

Skills

ERP experience

Customer service

Stock management

Education

High School Diploma or GED

Job description

POSITION SUMMARYIdentify the specific needs of existing and potential customers (internal and external) and provide solutions that ensure profitability through total customer satisfaction.ESSENTIAL FUNCTIONSReasonable Accommodations StatementTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Essential Functions Statement(s)Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.Receive and fill telephone orders for parts.Fill customer orders from stock.Prepare parts counter tickets/slips.Receive payment or obtain credit authorization.Take inventory of stock.Advise customers on substitution or modification of parts when identical replacements are not available.Examine returned parts for defects, and exchange defective parts or refund money.Mark and store parts in stockrooms according to prearranged systems.Discuss the use and features of various parts, based on knowledge of machines or equipment.Demonstrate parts and functionality.Place new merchandise on display.Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to the required sizes.Prepare parts for internal transfer between branches.Distribute internal shuttle shipment on incoming parts transfers.SKILLS & ABILITIESEducation: High School Graduate or General Education Degree (GED)Experience: One to two years of related experienceComputer Skills: ERP experience preferredWORK ENVIRONMENTWork environment varies from office to job site to industrial locationsOUR CORE VALUESPassion to Perform – We are passionate to perform and focus on concrete achievementsTrust to Act – We are empowered to act, and act in a powerful wayAct Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environmentMake it Fun! – We are serious about making work fun; it’s the way we do thingsAn Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.