Parts Specialist

O'Reilly Auto Parts; Wiggins (MS); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Parts Specialist to deliver exceptional customer service and support store management. This role involves assisting retail and installer customers, processing transactions, and ensuring a positive shopping experience. Ideal candidates will have strong multitasking abilities and familiarity with automotive parts. The company promotes growth and offers competitive compensation, including benefits like medical insurance and tuition assistance. If you're passionate about customer service and the automotive industry, this is a fantastic opportunity to advance your career.

Benefits

Paid Time Off

401k with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Stock Purchase Plan

Health and Wellbeing Programs

Qualifications

• Ability to provide excellent customer service in a retail environment.
• Familiarity with automotive parts and sales processes.

Responsibilities

• Assist customers with merchandise selection and inquiries.
• Maintain cash drawer and process transactions accurately.
• Perform operational tasks and assist with in-store services.

Skills

Customer Service Skills

Multitasking

Alphanumeric Matching

Education

ASE Certification

Job description

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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls per company policy, accurately looking up parts and quoting prices, recommending related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, process transactions, and handle cash/check/credit card payments.
7. Process exchanges and returns according to company policies and procedures, in a friendly manner.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily tasks such as freight receival, stocking shelves, planogram updates, cleaning, etc.
10. Perform operational tasks like merchandise returns, stock adjustments, inventory counts, etc.
11. Operate store test equipment after training and meeting company requirements.
12. Perform in-store services (where legal), such as installing wipers, testing batteries, scanning trouble codes, etc.
13. Occasionally drive a delivery vehicle when needed, subject to driving record approval.
14. All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask efficiently handling customers both in-store and on the phone.

Desired Qualifications

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts promotes growth and internal career advancement, encouraging employees to develop along with the organization.

Total Compensation Package

• Competitive wages & paid time off.
• Stock purchase plan & 401k with employer contributions from day one.
• Medical, dental, vision insurance, and FSA options.
• Health and wellbeing programs.
• Tuition assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer and does not discriminate based on race, religion, gender, age, veteran status, disability, or other protected classes. Reasonable accommodations are available during the application process. Contact: [e-mail] or call 417-862-2674, ext. 68901.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail