Parts Specialist

O'Reilly Auto Parts; Whitehouse (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading auto parts retailer is seeking a Parts Specialist to deliver exceptional customer service and support store management. This role involves assisting customers with parts selection, managing transactions, and performing various operational tasks. Ideal candidates will have strong multitasking abilities and customer service skills, with a preference for those familiar with automotive parts and ASE certification.

Benefits

Competitive compensation package

Benefits

Career growth opportunities

Qualifications

• Ability to match alphanumeric sequences quickly.
• Outstanding, friendly, and professional customer service skills.

Responsibilities

• Provide excellent service to customers in-store and over the phone.
• Assist with daily tasks like stocking shelves and processing returns.
• Drive delivery vehicles as needed.

Skills

Customer Service

Multitasking

Education

ASE certification

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts.

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering calls according to company policy, accurately looking up parts, quoting prices, recommending related items, and offering the Low-Price Guarantee.
6. Maintain and secure the cash drawer, accept payments, make change, and process credit card transactions accurately.
7. Process exchanges and returns for credit in a friendly manner, following company policies.
8. Address and resolve customer complaints amicably.
9. Assist with daily tasks such as freight receival, stocking shelves, fronting, facing, and cleaning.
10. Perform operational tasks like merchandise returns, stock adjustments, and inventory counts.
11. Operate store test equipment, e.g., brake lathe, after training.
12. Perform in-store services (where legal), such as installing wipers, testing batteries, and scanning vehicle codes.
13. Drive delivery vehicles as needed, provided driving record meets requirements.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to match alphanumeric sequences quickly.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask efficiently handling in-store and phone customers simultaneously.

Desired Qualifications

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts offers a competitive compensation package, including wages, benefits, and career growth opportunities.

O’Reilly Auto Parts is an equal opportunity employer and does not discriminate based on various protected statuses. Qualified individuals with disabilities may request accommodations during the application process by contacting [e-mail] or calling 417-862-2674, ext. 68901.