PARTS SPECIALIST

Equipment Depot; Waco (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Equipment Depot is seeking a parts counter associate to assist customers, read catalogs for part numbers, and process orders with accuracy. The role involves inventory control, advising on substitutions, and handling payments at the counter.

Strong knowledge of parts and good communication skills are essential to provide solutions that ensure customer satisfaction and timely order fulfillment.

Qualifications

• Read catalogs to identify part numbers and prices.
• Explain substitutions or modifications when exact parts are unavailable.
• Process orders and collect payment or obtain credit authorization.

Responsibilities

• Read catalogs, microfiche, or computer displays to determine part stock numbers and prices.
• Determine replacement parts needed based on inspections or customer descriptions.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare parts counter tickets/slips.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advise customers on substitutions or modifications when exact replacements are not available.
• Examine returned parts for defects and exchange or refund as needed.
• Discuss parts features with customers based on machine knowledge.
• Demonstrate parts and functionality.
• Place new merchandise on display.
• Measure parts to ensure compatibility for machining.

Skills

Customer service

Parts knowledge

Communication

Job description

Position Summary

Identify the specific needs of existing and potential customers (internal and external) and provide solutions that ensure profitability through total customer satisfaction.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare parts counter tickets/slips.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Mark and store parts in stockrooms according to prearranged systems.
• Discuss the use and features of various parts, based on knowledge of machines or equipment.
• Demonstrate parts and functionality.
• Place new merchandise on display.
• Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to the required sizes.
• Prepare parts for internal transfer between branches.
• Distribute internal shuttle shipment on incoming parts transfers.