Parts Specialist

RepairSmith; Tucson (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Parts Specialist to enhance customer experience and streamline operations. In this role, you will be responsible for ordering automotive parts, coordinating with the Dispatch Team, and ensuring data integrity. You will thrive in a fast-paced environment, utilizing your strong organizational skills and attention to detail. This dynamic position offers the chance to work collaboratively with cross-functional teams to optimize procedures and develop innovative solutions that drive operational efficiency. If you are passionate about the automotive industry and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Minimum 1 year of parts ordering experience in the automotive industry.
• Strong organizational and customer communication skills required.

Responsibilities

• Order necessary parts for automotive repairs and coordinate with Dispatch Team.
• Maintain continuous communication with the operations team.

Skills

Customer communication

Organizational skills

Parts ordering experience

Attention to detail

Ability to multi-task

Process improvement methodologies

Automotive knowledge

Tools

Mitchel Pro Demand

Speed Dial

Web Warehouse

NAPA

Parts Tech

Job description

OVERVIEW

We are looking for an experienced Parts Specialist who is passionate about ensuring the best possible customer experience. Join a dynamic and fast-paced environment and work with cross-functional teams to help design, build and roll-out products that deliver the Repair Smith's vision and strategy.

The perfect person for the job is excited to move fast, think at scale, and takes a customer-centric approach to all they do. The ideal candidate should have a minimum of 1 year parts ordering experience in the automotive industry or similar, able to communicate efficiently and in a timely manner with a strong attention to detail. This individual would be responsible for ordering parts in advance for scheduled jobs as well as follow-up jobs and special-order parts outside of our preferred vendors.

WE WILL DEPEND ON THIS PERSON TO

• Order necessary parts for automotive repairs
• Coordinate parts pick-ups in conjunction with our Dispatch Team
• Keep track and order special-order parts not available through preferred vendors
• Select and pre-order relevant parts
• Identify and flag parts price discrepancies
• Identify diagnostic pre-analysis through desk research (Mitchel Pro Demand)
• Identify and communicate additional repair opportunities to the operations team and the customer
• Maintain a continuous communication stream with the operations team
• Ensure data integrity
• Optimize procedures and develop operation product ideas
• Define and train on standard procedures
• Identify product ideas for customer convenience and operational efficiency
• Perform other duties as requested by the manager

WHAT YOU BRING

• Experience in parts ordering within the automotive industry
• Knowledge of automotive parts required
• Excellent customer communication skills
• Strong organizational skills
• Ability to work under multi-task situations in various applications
• Ability to thrive in a fast-paced environment
• A sense of urgency for all tasks
• Knowledge of process improvement methodologies and a continual improvement attitude
• Ability to identify optimization opportunities, define (digital) procedures, and product design to realize optimization potential
• Understanding of automotive workshop and repair procedures preferred
• Familiarity with Speed Dial, Web Warehouse, NAPA, and Parts Tech is a plus

ABOUT US

RepairSmith is on a mission to deliver convenient auto repair everywhere with its disruptive service, offering the first and only full-service mobile solution for automotive repair and maintenance.

The company delivers complete mobile repair and maintenance to car owners with the convenience of online booking and instant price quotes, combined with five-star quality service at fair, affordable prices. Repair Smith also delivers repair and scheduled maintenance on-location to fleet operators, car rental agencies, and dealership customers.

Founded in 2018, Repair Smith is based in Los Angeles and offers service in 650+ cities across six states with over 100,000 service appointments completed to date. All Repair Smith technicians are employees of the company, equipped with customized state-of-the-art mobile service vans to deliver a best-in-class experience. Named one of Fast Company’s Most Innovative Companies of 2021, Repair Smith is backed by TI Capital, Mercedes-Benz, Porsche Ventures, Spring Mountain Capital, and other venture and automotive investors.

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

REPAIRSMITH, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, AGE, RELIGION, SEX, NATIONAL ORIGIN, DISABILITY, PROTECTED VETERAN STATUS, OR ANY OTHER CHARACTERISTIC PROTECTED UNDER FEDERAL, STATE, OR LOCAL LAW.