Parts Coordinator

Sweetwater Sound, Inc.; Fort Wayne (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

Sweetwater Sound, Inc. is looking for a Parts Coordinator to join their Service team in Fort Wayne, IN. The role involves direct communication with customers and vendors, managing parts inquiries, and ensuring timely shipping of items. Ideal candidates should possess strong communication skills and a keen attention to detail, thriving in a fast-paced environment.

Qualifications

• Strong written and verbal communication skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Maintain communication with customers and vendors.
• Order, receive, and distribute parts.
• Create and deliver quotes for parts.

Skills

Communication

Attention to Detail

Tools

Pro-Audio gear

Job description

Job Requirements

Sweetwater is seeking a Parts Coordinator to join our Service team! The Parts Coordinator will be responsible for direct communication with customers, interaction with vendors, researching parts inquiries, and coordinating shipping of items. The ideal candidate will have strong written and verbal communication skills, a can-do attitude, and impeccable attention to detail.

Shift: Mon-Fri 9:00am-6:00pm

Key Responsibilities:

• Maintain close and constant communication with customers
• Communicate estimates, collect payments, and arrange shipping of parts orders
• Advocate for customers with manufacturers when delays occur
• Create and deliver quotes for parts to customers in a professional manner
• Facilitate parts inquiries from customers, including research of service manuals
• Communicate with vendors via email or web portal and provide quotes to customers
• Order, receive, and distribute parts, including packing and shipping out to customers

Ideal Qualifications:

• General knowledge of Pro-Audio gear
• Excellent phone and email communication skills
• Ability to maintain Sweetwater standards of customer service and build client and vendor relationships
• Ability to thrive in a fast-paced environment and multitask comfortably while coordinating a high volume of open repairs or parts orders

This is a full-time position that requires working onsite at our headquarters in Fort Wayne, IN.

Sweetwater’s culture is built on the creation and celebration of music, unifying people from all walks of life. Our diverse workforce allows us to respect, learn, and grow from each unique perspective and experience. We welcome you to discover why a career at Sweetwater can be your full-time dream job.