Parts Specialist

O'Reilly Auto Parts; Titusville (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading company as a Parts Specialist, where you'll provide exceptional service to customers and support store management. This role requires strong customer service skills and the ability to multitask effectively in a fast-paced environment. Bilingual candidates are encouraged to apply, and you will have opportunities for career growth and competitive wages.

Benefits

Competitive wages

Benefits

Opportunities for career growth

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.

Responsibilities

• Provide excellent service to retail and installer customers.
• Assist managers and perform operational tasks.
• Address and resolve customer complaints amicably.

Skills

Customer Service

Multitasking

Education

ASE Certification

Job description

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Job Description

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Bilingual candidates encouraged to apply.

Essential Job Functions

1. Follow and promote all company customer service programs, i.e., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending related items, and offering the Low-Price Guarantee.
6. Responsible for accurately maintaining and securing the cash drawer, accepting cash and checks, making change, and processing credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, following company policies.
8. Address and resolve customer complaints amicably.
9. Assist with daily image maker and planogram updates, freight receival, stocking shelves, cleaning, etc.
10. Perform operational tasks like merchandise returns, stock adjustments, inventory counts, etc.
11. Operate brake lathe and other test equipment after training.
12. Perform in-store services (where legal), e.g., install wipers, test batteries, scan vehicle trouble codes, etc.
13. Occasionally drive a delivery vehicle when needed, if eligible.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Ability to quickly match alphanumeric sequences
• Outstanding, friendly, and professional customer service skills
• Ability to multitask handling customers on phone and in-store simultaneously

Desired:

• Familiarity with automotive parts, cataloging, Weatherly index system, automotive sales or service
• ASE certification
• Fluency in multiple languages, especially Spanish

Additional Information

O’Reilly Auto Parts offers competitive wages, benefits, and opportunities for career growth. We are an equal opportunity employer and provide reasonable accommodations for qualified individuals with disabilities.