Parts Specialist

O'Reilly Auto Parts; Hallettsville (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the automotive parts industry is seeking a Parts Specialist to deliver exceptional service to customers. The role involves assisting customers with their selections, managing transactions, and ensuring a high level of satisfaction. Ideal candidates will have strong customer service skills and familiarity with automotive parts. Opportunities for career growth and competitive benefits are offered.

Benefits

Competitive wages & paid time off

Stock purchase plan & 401k with employer contributions

Medical, dental, vision insurance, and FSA options

Health and wellbeing programs

Tuition assistance

Career growth opportunities

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly customer service skills.

Responsibilities

• Provide high-level service to retail and installer customers.
• Assist with daily tasks like stock updates and inventory counts.
• Address and resolve customer complaints.

Skills

Customer Service

Multitasking

Education

ASE Certification

Job description

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Job Description

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Bilingual candidates encouraged to apply.

Essential Job Functions

1. Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending related items, and offering the Low-Price Guarantee.
6. Maintain and secure the cash drawer, accept payments, and process credit card transactions accurately.
7. Process exchanges and returns in accordance with company policies.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily tasks like stock updates, freight receival, and inventory counts.
10. Operate store equipment after training and meet company requirements.
11. Perform in-store services for customers, such as installing wipers, testing batteries, and scanning vehicle trouble codes.
12. Occasionally drive a delivery vehicle when needed, subject to driving record eligibility.
13. Perform other duties as assigned.

Skills, Education, Knowledge, Experience, Abilities

Required:

• Ability to quickly match alphanumeric sequences
• Outstanding, friendly customer service skills
• Ability to multitask effectively

Desired:

• Familiarity with automotive parts and sales
• ASE certification
• Fluency in multiple languages, especially Spanish

Benefits

• Competitive wages & paid time off
• Stock purchase plan & 401k with employer contributions
• Medical, dental, vision insurance, and FSA options
• Health and wellbeing programs
• Tuition assistance
• Career growth opportunities

O’Reilly Auto Parts is an equal opportunity employer. Qualified individuals with disabilities may request reasonable accommodations by contacting [e-mail] or calling 417-862-2674, ext. 68901.