Parts Specialist

O'Reilly Auto Parts; Roseville (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the automotive parts industry is seeking a Parts Specialist to deliver exceptional customer service and assist in store operations. The role involves engaging with customers, managing transactions, and supporting store management in daily tasks. Ideal candidates will possess strong multitasking abilities and a passion for automotive knowledge, with opportunities for career growth within the organization.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.

Responsibilities

• Provide excellent service to customers and assist them in selecting merchandise.
• Process exchanges and returns in accordance with company policies.
• Perform operational tasks such as inventory counts and stocking shelves.

Skills

Customer Service

Multitasking

Education

ASE Certification

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts

The Parts Specialist will provide all retail and installer customers with a high level of service. This position also supports store management in accomplishing assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot.
2. Greet retail/walk-in customers promptly in a friendly, courteous manner and assist them in selecting merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls per company policy, accurately looking up parts and quoting prices, recommending related items, and promoting the Low-Price Guarantee.
6. Maintain and secure the cash drawer, accept payments, make change, and process credit card transactions accurately.
7. Process exchanges and returns in accordance with company policies.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily image maker and planogram updates, freight receival, stocking shelves, and cleaning.
10. Perform operational tasks such as merchandise returns, stock adjustments, and inventory counts.
11. Operate store test equipment, e.g., brake lathe, after training.
12. Perform in-store services (where legal), e.g., install wipers, test batteries, scan vehicle trouble codes.
13. Drive delivery vehicle when needed, meeting eligibility requirements.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

1. Ability to quickly match alphanumeric sequences.
2. Outstanding, friendly, and professional customer service skills.
3. Ability to multitask effectively handling customers on the phone and in-store simultaneously.

Desired Qualifications

1. Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
2. ASE certification.
3. Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts promotes growth and internal advancement, encouraging career development within the organization.