Parts Specialist

O'Reilly Auto Parts; Pleasant Hill (MO); On-site; USD 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a Parts Specialist to enhance customer service and support store operations. This role involves leading a team, managing customer interactions, and ensuring smooth store operations. With a focus on growth and career development, this position offers competitive compensation and benefits, including medical insurance and a stock purchase plan. Ideal candidates will possess strong communication skills and a passion for retail sales, particularly in the automotive sector. Join a company that values its employees and promotes from within.

Benefits

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Medical, dental, & vision insurance

Health and wellbeing programs

Tuition assistance

Career growth opportunities

Qualifications

• Strong communication skills and ability to obtain RSS Certification required.
• Retail sales experience in auto parts is preferred.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels and manage store operations.
• Process customer returns and exchanges efficiently.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages

Job description

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Job Description

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply.

Essential Job Functions

1. Lead store team members in providing excellent customer service to retail and professional customers.
2. Supervise the customer service levels on the retail showroom, including team member execution on customer service programs.
3. Answer telephone calls according to company policy.
4. Process buy online/ship to store, hub and store to store transfers, and DC add orders promptly, contacting customers upon shipment arrivals as needed.
5. Handle special orders and outside purchases efficiently and according to procedure, using electronic outside purchase order ledger.
6. Process retail customer returns and exchanges efficiently, issue refunds accurately, and manage returned merchandise appropriately.
7. Ensure all merchandise, including core charges and warranties, are invoiced before leaving the store.
8. Communicate Zipline messages and delegate merchandising tasks as assigned.
9. Ensure adherence to work schedules, approve deviations, and monitor clocking-in/out procedures.
10. Perform store opening/closing duties, including day end procedures, securing deposits, preparing bank deposits, and ensuring security measures.
11. Perform all other duties as assigned.

Skills, Education, Knowledge, Experience, and Abilities

Required:

• Strong communication skills
• Ability to obtain RSS Certification

Desired:

• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish highly desired)

Company Overview

O’Reilly Auto Parts has a proven track record of growth and stability. It promotes from within and encourages career development.

Total Compensation Package

• Competitive wages & paid time off
• Stock purchase plan & 401k with employer contributions
• Medical, dental, & vision insurance with FSA options
• Health and wellbeing programs
• Tuition assistance
• Career growth opportunities

O’Reilly Auto Parts is an equal opportunity employer and does not discriminate based on protected statuses. Reasonable accommodations are available for qualified individuals with disabilities. Contact: [e-mail] or call 417-862-2674, ext. 68901.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

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Location: Kansas City Metropolitan Area | Salary: $50,000.00-$60,000.00 | Posted 2 weeks ago