Parts Specialist

O'Reilly Auto Parts; Philadelphia (MS); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Parts Specialist to deliver exceptional service to customers while supporting store operations. In this dynamic role, you will greet customers, assist them in selecting merchandise, and handle transactions accurately. Your multitasking skills will be crucial as you manage daily store operations, resolve customer complaints, and perform in-store services. The company values career growth and offers opportunities for internal promotion. If you are passionate about customer service and have a keen interest in automotive parts, this is the perfect opportunity for you.

Qualifications

• Ability to match alphanumeric sequences and provide friendly customer service.
• Multitasking skills are essential for handling various tasks effectively.

Responsibilities

• Provide high-quality service to retail and installer customers.
• Assist with daily store operations and maintain cash drawer accuracy.
• Perform in-store services such as installing wipers and testing batteries.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Automotive Parts Knowledge

Bilingual (Spanish)

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts

The Parts Specialist will provide high-quality service to retail and installer customers and support store management in various tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Greet customers promptly and assist them in selecting merchandise.
3. Assist managers and installer service specialists as needed.
4. Complete relevant company training.
5. Provide excellent phone service, answer calls, look up parts, quote prices, and recommend related items.
6. Maintain and secure the cash drawer, process transactions accurately.
7. Handle exchanges and returns courteously and according to policies.
8. Resolve customer complaints amicably.
9. Assist with daily store operations like stock updates, freight receiving, and cleaning.
10. Perform operational tasks like merchandise returns, stock adjustments, and inventory counts.
11. Operate store equipment after training.
12. Perform in-store services (e.g., installing wipers, testing batteries, scanning vehicle codes).
13. Drive delivery vehicle if required and qualified.
14. Perform other duties as assigned.

Skills, Education, and Experience

Required: Ability to match alphanumeric sequences, provide friendly customer service, multitask effectively.

Desired: Familiarity with automotive parts, ASE certification, bilingual (Spanish preferred).

O'Reilly Auto Parts promotes career growth and internal promotion.