Parts Specialist

WesPro JCB; Monroe (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Full-time employment

Professional growth

Factory training

Team environment

Award-winning dealer

Job summary

WesPro JCB in Norcross, GA is seeking a Parts Specialist to support customers and our growing service operation. You will identify, source, quote, order, and supply parts with precision, serving at the counter and via phone/email, while assisting shop and field technicians.

The role emphasizes ownership of requests, clear communication, and collaboration with Parts, Service, and Sales teams, with opportunities for growth in a respected JCB dealer network.

Qualifications

• Previous parts experience in heavy equipment or similar dealership environments.
• Strong customer-service skills and ability to build relationships with customers and technicians.
• Identify and research parts using catalogs and dealership systems.
• Experience with inventory management, ordering, receiving, returns, backorders, and control.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple requests in a fast-paced environment.
• Clear, professional written and verbal communication.
• Comfortable with computers, email, spreadsheets, and dealership systems; CDK IntelliDealer is a plus.
• Self-motivated and able to work without constant direction.
• Team-oriented and able to collaborate with Parts, Service, Field Service, and Sales.
• High school diploma or equivalent.
• Ability to safely lift and handle parts.

Responsibilities

• Identify, source, quote, order, and supply parts accurately and efficiently.
• Assist customers at the parts counter, by phone, and via email; support shop and field technicians.
• Process parts orders and returns, research parts in JCB systems and catalogs, monitor backorders.
• Maintain accurate inventory records and assist with cycle counts and inventories.

Skills

Parts experience

Customer service

Parts research

Inventory management

Organizational skills

Prioritization

Communication

Self-motivation

Teamwork

Physical ability

Education

High school diploma or equivalent

Tools

CDK IntelliDealer

Job description

Parts Specialist – Norcross, GACompany Description

WesPro JCB is a rapidly growing JCB equipment dealer serving customers throughout Georgia. Our team is focused on providing exceptional equipment, parts, service, and product support while building long-term relationships with the customers who depend on us to keep their equipment working.

Our Norcross location is a key part of WesPro JCB's continued expansion and represents a significant investment in our customers, employees, and the Georgia market. We are building a team that can support that growth while maintaining the level of service our customers expect.

WesPro JCB has been recognized by JCB for outstanding performance, including Dealer Service Excellence in 2023, Dealer Service Excellence in 2024, Product Support Dealer of the Year in 2025, and Largest Retail Growth Dealer of the Year 2025.

We are looking for people who want to be part of that continued growth and who take pride in providing excellent support to both customers and their teammates.

Role Description

WesPro JCB is seeking a Parts Specialist for our Norcross, GA location. This is a full-time, on-site position supporting both our customers and our rapidly growing service operation.

The Parts Specialist is responsible for identifying, sourcing, quoting, ordering, and supplying parts accurately and efficiently. This position works directly with customers at the parts counter, by phone, and through email, while also providing critical parts support to our shop and field service technicians.

Daily responsibilities include processing parts orders and returns, researching parts using JCB systems and catalogs, preparing customer quotes, monitoring backorders, receiving and stocking inventory, maintaining accurate inventory records, and assisting with cycle counts and physical inventories.

This position works closely with the Service and Sales departments and plays an important role in keeping customer equipment operating and our technicians productive. We are looking for someone who understands that great parts support is more than finding a part number - it means taking ownership of the request, communicating with the customer or technician, and following it through to completion.

Qualifications

• Previous parts experience in a heavy equipment, construction equipment, agricultural equipment, automotive, truck, or similar dealership environment is preferred.
• Strong customer-service skills with the ability to build relationships with customers and support internal service technicians.
• Ability to identify and research parts accurately using electronic parts catalogs and dealership systems.
• Experience with inventory management, parts ordering, receiving, returns, backorders, and inventory control is preferred.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple requests in a fast-paced parts and service environment.
• Clear and professional communication skills, both written and verbal.
• Comfortable using computers, email, spreadsheets, and dealership management systems. Experience with CDK IntelliDealer is a plus.
• Self-motivated with the ability to recognize what needs to be done and remain productive without constant direction.
• Team-oriented and willing to work closely with Parts, Service, Field Service, and Sales.
• High school diploma or equivalent required.
• Ability to safely lift and handle parts and perform the normal physical requirements of a dealership parts department.

What We Offer

• Competitive compensation
• Comprehensive benefits package
• Stable, full-time employment with a growing equipment dealership
• Opportunity for professional growth as WesPro JCB continues to expand
• Factory and product training
• A team environment focused on customer service, accountability, and continued improvement
• The opportunity to join an award-winning JCB dealer with a proven record of growth and product support excellence