Parts Specialist

O'Reilly Auto Parts; Mars Hill (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the retail automotive parts industry is seeking a Parts Specialist to deliver exceptional customer service and support store operations. The ideal candidate will have strong multitasking abilities and a passion for automotive parts. This full-time position offers competitive wages, benefits, and opportunities for career advancement within the organization.

Benefits

Competitive wages

Paid time off

Stock purchase plan

401(k) with employer contributions

Medical, dental, and vision insurance

Tuition assistance

Health and wellbeing programs

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.

Responsibilities

• Provide high level of service to retail and installer customers.
• Assist with daily store operations and customer complaints.
• Perform in-store services like installing wipers and testing batteries.

Skills

Customer Service

Multitasking

Education

ASE Certification

Job description

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The Parts Specialist will provide all retail and installer customers with a high level of service. This position also supports store management in accomplishing assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering calls according to policy, accurately looking up parts and quotes, recommending items, and offering the Low-Price Guarantee.
6. Maintain and secure the cash drawer, accept payments, and process transactions accurately.
7. Process exchanges and returns in accordance with company policies.
8. Address and resolve customer complaints courteously.
9. Assist with daily store operations such as freight receival, stocking, cleaning, and planogram updates.
10. Perform in-store services like installing wipers, testing batteries, and scanning vehicle trouble codes (where legal).
11. Occasionally drive a delivery vehicle if needed and qualified.
12. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask effectively handling customers both in-store and on the phone.

Desired Qualifications

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts offers a proven track record of growth and stability, with opportunities for career advancement within the organization.

Total Compensation Package

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance, with optional FSA.
• Health and wellbeing programs.
• Tuition assistance.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected classes. Qualified individuals with disabilities may request reasonable accommodations during the application or employment process by contacting [e-mail] or calling 417-862-2674, ext. 68901.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail