Parts Specialist

O'Reilly Auto Parts; Elizabethton (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Parts Specialist to deliver exceptional service to customers while supporting store management. This role involves assisting customers with their selections, handling transactions, and performing various in-store services. Ideal candidates will exhibit strong customer service skills and the ability to multitask effectively. Opportunities for growth and advancement within the organization are encouraged.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.

Responsibilities

• Provide high level of service to retail and installer customers.
• Assist with daily operational tasks and customer complaints.
• Perform in-store services like installing wipers and testing batteries.

Skills

Customer Service

Multitasking

Education

ASE certification

Job description

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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, accept payments, make change, and process credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, following company policies.
8. Address and resolve customer complaints amicably.
9. Assist with daily image maker updates, freight receival, stocking shelves, and cleaning.
10. Perform operational tasks such as merchandise returns, stock adjustments, and inventory counts.
11. Operate brake lathe and other store test equipment after training.
12. Perform in-store services like installing wipers, testing batteries, charging systems, scanning vehicle codes, and replacing headlight capsules, where legal.
13. Drive delivery vehicle when needed, meeting driving eligibility requirements.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask handling customers on phone and in-store simultaneously.

Desired

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts promotes growth and internal advancement, encouraging career development within the organization.