Parts Specialist

RDO Equipment Co; Lincoln (NE); On-site; USD 32,000 - 52,000; Full time

Job summary

RDO Equipment Co. is hiring a Parts Department Associate to assist customers, identify parts using catalogs, and manage daily sales transactions. You will help maintain an organized, clean retail floor and stockroom while ensuring accurate inventory and timely delivery of parts to customers.

The role requires basic computer skills, understanding of mechanical terms, and a customer-service mindset. Training opportunities and a collaborative team environment are provided.

Qualifications

• Formal parts training or industry experience.
• Understanding of mechanical terms.
• Parts operating systems knowledge preferred.
• Computer skills required.
• Strong organizational and interpersonal skills.
• Customer service experience.

Responsibilities

• Assist customers in identifying parts using catalogs and resources.
• Record sales and transactions in company systems.
• Maintain retail sales floor and displays to meet dealership standards and customer satisfaction.
• Assist with inventory control and cycle counts.
• Receive, ship, and store parts per guidelines (DOT compliant).
• Ensure correct parts are provided to customers promptly.
• Participate in trainings and company communications.
• Maintain professional, team-focused conduct with customers and peers.

Skills

Customer service

Organizational skills

Interpersonal skills

Computer skills

Parts OS

Education

Parts training

Job description

Description

This individual will perform a variety of customer service, marketing, promoting, advertising, and stocking duties related to the parts sales, receiving and delivery of parts and accessories that contribute to the efficient, safe and profitable operation of the parts department. They will assist customers by properly identifying needed items, using electronic parts catalogs and other available resources. They will merchandise, invoice and make any necessary entries to the inventory control system based on company guidelines.

Specific Duties Include:

• Assist in keeping parts department clean and professional.
• Record all sales (including lost sales) and/or customer transactions using Company provided systems/tools and guidelines.
• Assist in maintaining the retail sales floor and displays to meet or exceed the dealerships standards and ensure customer satisfaction.
• Take a proactive approach to inventory control by assisting and or reporting discrepancies.
• Ensure internal and external customers receive the correct parts in a timely manner.
• Receive, ship, and store parts as needed in accordance with DOT local, state, and federal guidelines.
• Proactively study and stay current on industry and product information.
• Pick up and deliver parts for customers and vendors as needed.
• Mark and store parts in stockroom according to prearranged system and assist with cycle count duties.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Truck Centers.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

• Formal parts training and or industry experience.
• Understanding of mechanical and technical terms.
• Knowledge of parts operating systems preferred.
• Computer skills.
• Strong organizational skills.
• Interpersonal skills.
• Customer service skills.
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.