Parts Specialist

THOMAS EUGENE FEATHER; Lincoln (RI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Paid time off

Long-term disability

Life insurance

Tuition reimbursement

Flexible schedules

Family-friendly environment

Paid training

Job summary

Windmoeller & Hoelscher Corporation in Lincoln, RI is seeking a Parts Specialist to manage incoming parts, retrofit offers, and order processing by email and phone, ensuring accurate documentation and timely fulfillment. The role requires strong attention to detail, excellent communication, and the ability to multitask in a fast-paced environment.

SAP and Microsoft Office 365 are a plus. We offer competitive pay, paid training, benefits including medical, dental, vision, a 401(k) with matching,

Qualifications

• Strong attention to detail and communication skills.
• Ability to multitask in a fast-paced environment.
• Team-oriented yet capable of working independently.

Responsibilities

• Process incoming parts and retrofit offers/orders via email and phone.
• Coordinate repairs and returns for parts, ensuring proper documentation and followup.
• Monitor and follow up on outstanding offers and orders to ensure timely fulfillment.
• Communicate with customers and corporate headquarters to clarify and complete all partsrelated requests.
• Provide weekday and weekend oncall support for emergency parts needs (including responding to calls and coming into the office if required).
• Work one evening per week (until 6:00 PM) to support afterhours parts service requests.
• Accurately pick, pack and arrange shipment of parts using UPS, FedEx or other delivery services when on call support.
• Maintain records and ensure efficient workflow in parts processing.

Skills

Attention to detail

Follow-up communication

Multitasking

Team oriented

Flexible and dependable

Tools

SAP

Microsoft Office 365

Job description

Why Join Windmoeller & Hoelscher Corporation?

At Windmoeller & Hoelscher, we’re on a mission to provide local partnership that supports reliable, consistent and excellent quality production on all W&H machinery here in North America. We value people, excellence and accountability, collaboration, innovation and integrity, and strive to create an environment where every team member can grow and make a difference.

What You’ll Do

As a Parts Specialist you’ll be responsible for:

• Process incoming parts and retrofit offers/orders via email and phone
• Coordinate repairs and returns for parts, ensuring proper documentation and followup
• Monitor and follow up on outstanding offers and orders to ensure timely fulfillment
• Communicate with customers and corporate headquarters to clarify and complete all partsrelated requests
• Provide weekday and weekend oncall support for emergency parts needs (including responding to calls and coming into the office if required)
• Work one evening per week (until 6:00 PM) to support afterhours parts service requests
• Accurately pick, pack and arrange shipment of parts using UPS, FedEx or other delivery services when on call support
• Maintain records and ensure efficient workflow in parts processing

What We’re Looking For

• Strong attention to detail
• Excellent followup and communication skills
• Ability to multitask and prioritize in a highpaced environment
• Teamoriented, yet capable of working independently
• Flexible and dependable, especially during oncall and emergency situations
• SAP experience is a plus, but not required
• Microsoft Office 365 knowledge is a plus, but not required

What We Offer

We offer competitive pay along with paid training, paid time off, company-paid long-term disability and life insurance, a 401(k) with company match, and a full suite of benefits including medical, dental, and vision coverage. Additional benefits include voluntary life, critical illness, accident, and hospital indemnity insurance, flexible work schedules, tuition reimbursement, and a supportive, family-oriented work environment.

Explore an opportunity with us

If this sounds like the right fit for you, we’d love to hear from you.

About Us

Welcome to Windmoeller & Hoelscher Corporation – where innovation meets legacy.

As part of the global W&H Group, WHC is proud to carry forward over 160 years of engineering excellence, with a U.S. presence that dates back to 1901. Officially incorporated in Lincoln, Rhode Island in 1977, WHC has grown from a small team to a national leader in advanced machinery solutions for extrusion, printing, and converting.

From our early partnerships with industry pioneers to our recent headquarters expansion in 2024, WHC’s growth has been powered by a commitment to quality, reliability, and innovation. Today, with North American sales exceeding $280 million, we continue to lead the industry forward.

At WHC, our people are our strength. Whether you’re just beginning your journey with us or are a long-time team member, you are a valued part of a company built on integrity, expertise, and shared success.

Join us—and help shape what’s next.