Parts Specialist

Nationwide Trailers; Fort Worth (TX); Hybrid; USD 21,000 - 34,000; Full time

Job summary

Nationwide Trailers in Fort Worth, TX is seeking a Parts Specialist to blend consultative selling with strong product knowledge for trailers and equipment. You will deliver fast, accurate counter service and help customers identify the right parts.You’ll handle ticket creation, quotes, payments, and order follow-ups while supporting phone and walk-in customers. A background in RV, automotive, or heavy equipment parts helps, along with a customer-focused, organized approach.

Qualifications

• Experience in parts retail or customer service preferred.
• Background in RV/automotive parts is a plus.
• Ability to learn technical product knowledge quickly.
• Strong communication and customer-focused approach.

Responsibilities

• Provide consultative counter sales to help customers solve problems.
• Suggest related products to raise ticket value.
• Create quotes, process payments, and follow up on orders.
• Support phone and walk-in customers with pricing and parts IDs.
• Maintain an organized, clean parts counter.

Skills

Customer service excellence

Sales and upselling

Product knowledge

Communication skills

Organized and detail-oriented

Job description

Job Type: Hourly, Full--Time

Reports To: General Manager or Sales and Operations Manager

Position Overview

The Parts Specialist is the frontline of the parts retail experience. This role combines consultative selling with strong product knowledge to help customers identify the right parts, accessories, and supplies for their trailers or equipment.

Parts Specialists are responsible for delivering fast, accurate counter service while also supporting the operational discipline that keeps the parts department organized, stocked, and easy to shop. This role requires attention to detail, urgency, and a genuine commitment to customer service.

Key Responsibilities

Sales and Customer Service

• Provide consultative, high-quality counter sales that help customers solve problems and complete projects correctly
• Recommend related and companion products that improve outcomes and increase ticket value
• Create accurate tickets, prepare quotes, process payments, and follow up on open orders
• Support phone and walk-in customers with product identification and pricing
• Maintain a professional, helpful presence at the parts counter

Operational Responsibilities

• Receive and stock incoming freight accurately
• Rotate inventory and maintain correct bin locations
• Assist with labeling, tagging, and merchandising shelves
• Support cycle counts and inventory corrections as needed
• Help maintain a clean, organized, and easy-to-shop parts department

Service Collaboration

• Pull and stage parts for service repair orders
• Assist technicians with part identification and sourcing
• Communicate part availability and delays clearly to service personnel

Qualifications

• Prior experience in parts retail, customer service, or a related role preferred
• Experience in RV, powersports, automotive parts, heavy equipment, or farm supply is a plus
• Familiarity with suspension parts, brakes, electrical components, wheels and tires, or cargo-control products is helpful
• Ability to learn technical product knowledge quickly
• Strong communication skills and customer focus
• Comfortable working in a fast-paced, customer-facing environment
• Reliable, organized, and detail-oriented work habits

Why Work at Nationwide Trailers

Nationwide Trailers is a fast-growing, family-owned company built on straightforward values. We do right by the customer, support our teammates, and focus on building something we are proud of. Our parts teams play a critical role in supporting sales, service, and customer satisfaction, and strong performers are recognized and supported.

Pay Structure

Hourly pay with participation in a monthly, department-based performance bonus tied to parts department results and execution.