Parts Specialist

Nationwide Trailers; Cabot (AR); Hybrid; USD 21,000 - 34,000; Full time

Job summary

Nationwide Trailers is seeking a Parts Specialist to deliver friendly counter service and expert product knowledge for trailers and related equipment. You will assist customers, prepare quotes, process payments, and support service orders while keeping the parts department organized and easy to shop.

Ideal candidates have prior parts retail or customer service experience and can quickly learn technical product details.

Qualifications

• Prior experience in parts retail or customer service preferred.
• Experience with RV, powersports, automotive parts, heavy equipment, or farm supply is a plus.
• Familiarity with suspension parts, brakes, electrical components, wheels/tires, or cargo-control products is helpful.
• Ability to learn technical product knowledge quickly.

Responsibilities

• Provide consultative counter sales to help customers solve problems.
• Recommend related products to improve outcomes and ticket value.
• Create tickets, prepare quotes, process payments, and follow up on orders.
• Support phone and walk-in customers with product identification and pricing.
• Maintain a professional, helpful presence at the parts counter.
• Receive and stock incoming freight accurately; rotate inventory and manage bin locations.
• Label, tag, and merchandise shelves; assist with cycle counts and corrections.
• Pull and stage parts for service repair orders; assist technicians with sourcing.
• Communicate part availability and delays clearly to service personnel.

Skills

Customer service

Sales

Product knowledge

Communication

Organized

Detail-oriented

Job description

Job Type: Hourly, Full-Time

Position Overview

The Parts Specialist is the frontline of the parts retail experience. This role combines consultative selling with strong product knowledge to help customers identify the right parts, accessories, and supplies for their trailers or equipment.

Parts Specialists are responsible for delivering fast, accurate counter service while also supporting the operational discipline that keeps the parts department organized, stocked, and easy to shop. This role requires attention to detail, urgency, and a genuine commitment to customer service.

Key Responsibilities

Sales and Customer Service

• Provide consultative, high-quality counter sales that help customers solve problems and complete projects correctly
• Recommend related and companion products that improve outcomes and increase ticket value
• Create accurate tickets, prepare quotes, process payments, and follow up on open orders
• Support phone and walk-in customers with product identification and pricing
• Maintain a professional, helpful presence at the parts counter

Operational Responsibilities

• Receive and stock incoming freight accurately
• Rotate inventory and maintain correct bin locations
• Assist with labeling, tagging, and merchandising shelves
• Support cycle counts and inventory corrections as needed
• Help maintain a clean, organized, and easy-to-shop parts department

Service Collaboration

• Pull and stage parts for service repair orders
• Assist technicians with part identification and sourcing
• Communicate part availability and delays clearly to service personnel

Qualifications

• Prior experience in parts retail, customer service, or a related role preferred
• Experience in RV, powersports, automotive parts, heavy equipment, or farm supply is a plus
• Familiarity with suspension parts, brakes, electrical components, wheels and tires, or cargo-control products is helpful
• Ability to learn technical product knowledge quickly
• Strong communication skills and customer focus
• Comfortable working in a fast-paced, customer-facing environment
• Reliable, organized, and detail-oriented work habits

Why Work at Nationwide Trailers

Nationwide Trailers is a fast-growing, family-owned company built on straightforward values. We do right by the customer, support our teammates, and focus on building something we are proud of. Our parts teams play a critical role in supporting sales, service, and customer satisfaction, and strong performers are recognized and supported.

Pay Structure

Hourly pay with participation in a monthly, department-based performance bonus tied to parts department results and execution.