PARTS SPECIALIST

Equipment Depot; Fontana (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Equipment Depot is seeking a parts counter specialist to identify customer needs and provide solutions that ensure profitability and total customer satisfaction. You will handle catalog lookups, order fulfillment, inventory control, and advise substitutions when replacements are not available.

This role emphasizes accuracy, product knowledge, and courteous service for internal and external customers, with a focus on meeting daily parts demand and maintaining stock integrity.

Qualifications

• Read catalogs and displays to determine replacement part stock numbers and prices.
• Advise customers on substitutions when identical replacements are not available.
• Receive and fill telephone orders for parts and prepare tickets/slips.
• Take inventory of stock and store parts properly.

Responsibilities

• Read catalogs, microfiche, or computer displays to determine stock numbers and prices.
• Determine replacement parts required from inspections or customer descriptions.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare parts counter tickets/slips.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advise customers on substitutions when identical replacements are not available.
• Examine returned parts for defects and exchange or refund.

Skills

Parts lookup

Inventory control

Customer service

Order fulfillment

Product knowledge

Job description

Position Summary

Identify the specific needs of existing and potential customers (internal and external) and provide solutions that ensure profitability through total customer satisfaction.

Identify the specific needs of existing and potential customers (internal and external) and provide solutions that ensure profitability through total customer satisfaction.

Essential Functions

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare parts counter tickets/slips.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Mark and store parts in stockrooms according to prearranged systems.
• Discuss the use and features of various parts, based on knowledge of machines or equipment.
• Demonstrate parts and functionality.
• Place new merchandise on display.
• Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to the required sizes.
• Prepare parts for internal transfer between branches.
• Distribute internal shuttle shipment on incoming parts transfers.