Parts Specialist

O'Reilly Auto Parts; El Monte (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Ein etabliertes Unternehmen im Automobilsektor sucht einen Parts Specialist, der exzellenten Kundenservice bietet und für die Unterstützung des Filialmanagements verantwortlich ist. In dieser spannenden Rolle werden Sie Kunden bei der Auswahl von Produkten helfen, Bestellungen bearbeiten und sicherstellen, dass alle Kundenanliegen freundlich gelöst werden. Das Unternehmen fördert die berufliche Weiterentwicklung und bietet eine dynamische Arbeitsumgebung, in der Ihre Fähigkeiten geschätzt werden. Wenn Sie eine Leidenschaft für Kundenservice und Automobilteile haben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Ausgezeichnete Kundenservicefähigkeiten und freundliches Auftreten.
• Fähigkeit, mehrere Aufgaben gleichzeitig zu erledigen.

Responsibilities

• Bereitstellung eines hohen Serviceniveaus für Kunden.
• Bearbeitung von Kundenanfragen und -beschwerden.

Skills

Kundenservice

Multitasking

Alphanumerische Sequenzen abgleichen

Tools

Brake Lathe

Job description

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Compensation Pay Range: $16.50 - $24.50
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance bonuses, or premiums, which may vary based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

The Parts Specialist will provide all retail and installer customers with a high level of service and support store management in accomplishing assigned tasks. Bilingual candidates are encouraged to apply.

Essential Job Functions

1. Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Maintain and secure the cash drawer, accept cash and checks, make accurate change, and process credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, following company policies.
8. Address and resolve customer complaints amicably.
9. Assist with daily image maker updates, freight receival, stocking shelves, fronting, facing, cleaning, etc.
10. Perform operational tasks such as merchandise returns, stock adjustments, inventory counts.
11. Operate brake lathe and other test equipment after training.
12. Perform in-store services like installing wipers, testing and charging batteries, scanning vehicle trouble codes, etc., where legal.
13. Occasionally drive a delivery vehicle when needed, provided driving record meets eligibility.
14. Perform other duties as assigned.

Skills, Education, Knowledge, and Experience

Required:

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask effectively handling customers on the phone and in-store simultaneously.

Desired:

• Knowledge of automotive parts, cataloging, Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O'Reilly Auto Parts offers a proven track record of growth, stability, and opportunities for career advancement, promoting from within.