Parts Specialist

O'Reilly Auto Parts; Corona (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Parts Specialist to deliver exceptional service to customers while supporting store management. This role involves assisting customers with their selections, processing transactions, and maintaining store operations. Ideal candidates will possess strong customer service skills and the ability to multitask effectively. The company values career growth and offers competitive wages along with a comprehensive benefits package, including medical, dental, and vision insurance. Join a team that promotes diversity and inclusion while making a positive impact in the automotive parts industry.

Benefits

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Health and Wellbeing Programs

Career Growth Opportunities

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly customer service skills.

Responsibilities

• Provide excellent customer service over the phone and in-store.
• Assist with daily store operations like stocking and inventory management.
• Drive a delivery vehicle as needed.

Skills

Customer Service Skills

Multitasking

Alphanumeric Matching

Education

ASE Certification

Job description

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Compensation Pay Range
$16.50 - $24.50
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums which may be paid in specific circumstances. Premiums may vary based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

The Parts Specialist will provide high-quality service to retail and installer customers and support store management in various tasks.

Bilingual candidates are encouraged to apply.

Essential Job Functions

1. Follow and promote all customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Greet customers promptly and assist them in selecting merchandise.
3. Assist managers and installer service specialists in serving professional customers.
4. Complete relevant company training.
5. Provide excellent customer service over the phone, including looking up parts, quoting prices, recommending items, and promoting the Low-Price Guarantee.
6. Maintain and secure the cash drawer, handle transactions, and process credit card payments.
7. Process exchanges and returns following company policies.
8. Address and resolve customer complaints amicably.
9. Assist with daily store operations like freight receival, stocking, and merchandising updates.
10. Perform operational tasks such as merchandise returns, stock counts, and inventory management.
11. Operate store test equipment after training.
12. Perform in-store services (where legal), e.g., installing wipers, testing batteries, scanning trouble codes, etc.
13. Drive a delivery vehicle as needed, meeting driving record requirements.
14. Perform other duties as assigned.

Skills, Education, and Experience

Required:

• Ability to quickly match alphanumeric sequences
• Outstanding, friendly customer service skills
• Ability to multitask effectively

Desired:

• Knowledge of automotive parts, cataloging, and sales/service
• ASE certification
• Fluency in multiple languages, especially Spanish

O’Reilly Auto Parts promotes career growth and internal advancement.

Total Compensation Package

• Competitive wages and paid time off
• Stock purchase plan and 401k with employer contributions from day one
• Medical, dental, and vision insurance with FSA options
• Health and wellbeing programs
• Tuition assistance
• Career growth opportunities

O’Reilly Auto Parts is an equal opportunity employer, committed to diversity and inclusion. Qualified individuals with disabilities may request accommodations by contacting [e-mail] or calling 417-862-2674, ext. 68901.