Parts Specialist

O'Reilly Auto Parts; Early (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the automotive retail sector seeks a Parts Specialist to provide exceptional service to customers and assist in daily store operations. The role requires strong customer service skills, multitasking abilities, and familiarity with automotive parts. Opportunities for career growth and a comprehensive compensation package are offered.

Benefits

Competitive wages & paid time off

Stock purchase plan & 401(k) with employer contributions

Medical, dental, vision insurance with FSA options

Health and wellbeing programs

Tuition assistance

Career growth opportunities

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.

Responsibilities

• Provide excellent service to customers in-store and on calls.
• Assist with daily store operations and customer complaints.
• Perform in-store services such as installing wipers and testing batteries.

Skills

Customer Service

Multitasking

Education

ASE Certification

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts.

The Parts Specialist will provide all retail and installer customers with a high level of service. This position also supports store management in accomplishing assigned tasks.

Essential Job Functions:

1. Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store, answering calls per company policy, accurately looking up parts, quoting prices, recommending related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, process cash/check payments, make change, and handle credit card transactions.
7. Process exchanges and returns in accordance with company policies.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily store operations such as freight receival, stocking, fronting, cleaning, and planogram updates.
10. Perform operational tasks like merchandise returns, stock adjustments, and inventory counts.
11. Operate store test equipment, including brake lathe, after training.
12. Perform in-store services (where legal), such as installing wipers, testing batteries, and scanning vehicle trouble codes.
13. Drive delivery vehicle as needed, provided driving record meets requirements.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities:

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask effectively, handling phone and in-store customers simultaneously.

Desired Qualifications:

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts offers a proven track record of growth, stability, and internal career advancement opportunities.

Total Compensation Package:

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions from day one
• Medical, dental, vision insurance with FSA options
• Health and wellbeing programs
• Tuition assistance
• Career growth opportunities

O’Reilly Auto Parts is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, sex, age, veteran status, disability, or other protected classes. Qualified individuals with disabilities may request reasonable accommodations during the application or employment process by contacting [e-mail] or calling 417-862-2674, ext. 68901.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail

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